jessenewyork

Q: why can't I renew my apple care for my mac book pro after 3 yrs??????

I have a mac book pro that I bought October 2013 

 

The apple care plan I purchased is going to expire in oct 2016 ---

 

I am in total shock that it cannot be renewed.

 

The tech support person said at $30.00 an hour -I can still get help.

 

I am in total shock .

 

Has apple gotten to big to care for its old clients ?

Has apple stacked it so I get rid of a great mac book pro and get a new computer?

 

I am in total shock .

 

Jessenewyork

MacBook Pro (13-inch Mid 2012), OS X El Capitan (10.11)

Posted on Aug 31, 2016 5:50 PM

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Q: why can't I renew my apple care for my mac book pro after 3 yrs??????

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  • Helpful answers

  • by Phil0124,

    Phil0124 Phil0124 Aug 31, 2016 5:56 PM in response to jessenewyork
    Level 7 (26,946 points)
    iPhone
    Aug 31, 2016 5:56 PM in response to jessenewyork

    Apple Care has always been this way. 

     

    Warranty extensions of pretty much any electronics manufacturers have deadlines.

     

    After 3 years, any issue is no longer considered warranty coverable. As usage and other factors start coming into play.

     

    It doesn't mean you cannot get service, it just means you need to pay for it in the when it is required.

     

    Did you honestly expect warranty coverage for the lifetime of the product?  Name one manufacturer that does that.

  • by Kappy,

    Kappy Kappy Aug 31, 2016 6:13 PM in response to jessenewyork
    Level 10 (270,319 points)
    Desktops
    Aug 31, 2016 6:13 PM in response to jessenewyork

    FWIW, there are third-party insurers from whom you can purchase limited repair warranty extensions. Even your regular insurance company may have a product.

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Aug 31, 2016 7:52 PM in response to jessenewyork
    Level 9 (60,714 points)
    Desktops
    Aug 31, 2016 7:52 PM in response to jessenewyork

    For the same reason the manufacturer does not offer warranties on cars after a certain number of years or miles -- the costs of maintaining older models are too high.

     

    This would not allow the "insurance effect", which means all interested parties pay reasonable premiums, but only a very few have high-cost claims, like Fire Insurance for your house.

     

    Some Users in your situation make a deal with themselves that reads like this: "I will keep using this computer for as long as it keeps working, and when it breaks down, I will get a new one". Consumer Reports magazine suggests that when dealing with Appliances, the threshold for repair is half the cost of replacement, (i.e., if the cost to repair exceeds half the cost of new, do not repair, buy new.)

     

    In some cases, not being covered by a repair plan is not acceptable, and those users will sell their old computers and buy a new computer with a warranty.

  • by CrashBurner,

    CrashBurner CrashBurner Aug 31, 2016 10:39 PM in response to Kappy
    Level 1 (128 points)
    Aug 31, 2016 10:39 PM in response to Kappy

    I know Simply Mac offers something called Simply Care, which is basically their version of Applecare. Works basically the same. One, two, or three years. Highly recommend.

  • by Michael Black,

    Michael Black Michael Black Sep 1, 2016 5:51 AM in response to jessenewyork
    Level 7 (24,146 points)
    Sep 1, 2016 5:51 AM in response to jessenewyork

    I don't know of any manufacturer of anything that will allow a warranty to be repeatedly renewed. They will all tell you the warranty and/or extended warranty has a finite span. After that look to third party warranties and insurance to cover the product.  And many times, those companies charge increasing premiums or fees when you warranty or insure increasingly older devices.

     

    SInce the likelihood of failure and issues increases, with any device, with age and use, every manufacturer will not cover the product after some period of time as it is not cost effective for them to provide indefinite legacy support.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Sep 1, 2016 6:00 AM in response to jessenewyork
    Level 9 (58,424 points)
    iPhone
    Sep 1, 2016 6:00 AM in response to jessenewyork

    jessenewyork wrote:

     

     

    Has apple gotten to big to care for its old clients ?

    Has apple stacked it so I get rid of a great mac book pro and get a new computer?

    AppleCare has never been renewable, to the best of my knowledge. And what does this have to do with you needing to buy a new computer? Is there something wrong with the one you have? Just because it's not under warranty doesn't mean it's going to suddenly stop working. The odds are that it will continue to work well for quite a while. And, that repairing it may well be cheaper than buying a new one.

     

    I'm happily using my 2011 MBA. It did give me a problem about a month ago. The trackpad stopped responding to presses. I made an appointment at the Genius Bar at my local Apple Store (free) for them to evaluate it and tell me what it might cost to have it repaired. It was a very minor fix and the nice young man took care of it, again for free.

  • by Phil0124,

    Phil0124 Phil0124 Sep 1, 2016 7:21 AM in response to jessenewyork
    Level 7 (26,946 points)
    iPhone
    Sep 1, 2016 7:21 AM in response to jessenewyork

    You can also attempt to self insure and be ready for any eventuality.

     

    Imagine you were able to buy Apple Care, how much would it cost you? $299?

     

    Put away in a service fund if you will, the $299 or whatever it is you were going to pay for Apple Care.

     

    Then add 10 dollars every month or so.

     

    If anything needs repairing you have your fund.

     

    If you never need any repairs by the time you decide to change computers, you at least have part of the cost of the new computer saved up. Or even the entire price of Apple Care+ ready for the next computer.

     

    Not being able to renew Apple Care does not in any way mean you are forced to go out and buy a new computer. or that it cannot be fixed.  It's just the way warranties work.  They cover manufacturing defects, eventually any problem the machine develops can no longer be a manufacturing defect, but just normal wear and tear, and other environmental factors that cannot be covered by warranty in any conceivable way.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Sep 1, 2016 7:23 AM in response to Phil0124
    Level 9 (58,424 points)
    iPhone
    Sep 1, 2016 7:23 AM in response to Phil0124


    Excellent advice, Phil.

  • by Phil0124,

    Phil0124 Phil0124 Sep 1, 2016 7:51 AM in response to Meg St._Clair
    Level 7 (26,946 points)
    iPhone
    Sep 1, 2016 7:51 AM in response to Meg St._Clair

    Meg St._Clair wrote:

     


    Excellent advice, Phil.

    Thanks.

  • by jessenewyork,

    jessenewyork jessenewyork Sep 1, 2016 10:26 AM in response to jessenewyork
    Level 1 (8 points)
    Desktops
    Sep 1, 2016 10:26 AM in response to jessenewyork

    I get why older machines are not under warranty

    I get that I can't expect apple to support repairs on an older computer          

    I get that sometimes its easier to replace - electronics - than to repair

     

    This is my 5th apple - laptop - purchase

     

    I also on 2     I pads  

     

    ect ect  apple lover 

     

    What I loved was that when all those unwanted   updates    things are all in different places and my age leads my eyes and ability to sit for hours and do a familiar task different.

     

    apple-care always directed me and the outcome was marvelous ....

    I will miss that  since a trip to a store for limited mobility is tough ... but I guess ill have to

     

    Plus , it just seems that not letting me renew my apple care , is a way they are saying

    GO AWAY  >>>>  Perhaps I need to re think all my apple stuff

  • by Michael Black,

    Michael Black Michael Black Sep 1, 2016 10:39 AM in response to jessenewyork
    Level 7 (24,146 points)
    Sep 1, 2016 10:39 AM in response to jessenewyork

    If you do look at other manufacturers, bear in mind that Dell, Lenovo, ASUS, ACER, Toshiba, HP, etc, etc, all will also not allow you to renew a warranty or extended warranty.  No company does that.  If you wish coverage past the default or initial extended warranty, you will have to look to third party solutions.  So by your logic, every manufacturer is telling you to go away once out of warranty - which of course is not the case.  They simply now will charge you for repairs or service, but none of them will outright refuse to help you or fix your hardware.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Sep 1, 2016 11:22 AM in response to jessenewyork
    Level 9 (58,424 points)
    iPhone
    Sep 1, 2016 11:22 AM in response to jessenewyork

    jessenewyork wrote:

     

    I get why older machines are not under warranty

    I get that I can't expect apple to support repairs on an older computer         

    I get that sometimes its easier to replace - electronics - than to repair

     

    This is my 5th apple - laptop - purchase

     

    I also on 2     I pads 

     

    ect ect  apple lover

     

    What I loved was that when all those unwanted   updates    things are all in different places and my age leads my eyes and ability to sit for hours and do a familiar task different.

     

    apple-care always directed me and the outcome was marvelous ....

    I will miss that  since a trip to a store for limited mobility is tough ... but I guess ill have to

     

    Plus , it just seems that not letting me renew my apple care , is a way they are saying

    GO AWAY  >>>>  Perhaps I need to re think all my apple stuff

    Apple sponsors a really great resource for technical support, one that you seem to have found. There are people here with more experience and knowledge than a couple of stores full of Apple personnel. And, it's completely free! If you have problems, post here. There's a huge pool of knowledge just waiting for you.

     

    Best of luck.

  • by Phil0124,

    Phil0124 Phil0124 Sep 1, 2016 5:26 PM in response to jessenewyork
    Level 7 (26,946 points)
    iPhone
    Sep 1, 2016 5:26 PM in response to jessenewyork

    You seem to think not having Apple Care implies you no longer have access to all those features.

     

    It is not true. You can still access Phone support, just the same but it will not be free.

     

    You can still get any help you need from Apple, but it will not be free.

     

    Not being able to renew Apple Care does not mean they want you to go away. They don't. It's simply that the device cannot be covered objectively under warranty.

     

    This is no way limits your access to the extra features, like Phone Support, In House repairs etc.., the only difference is they will all now cost you separately.

  • by leroydouglas,

    leroydouglas leroydouglas Sep 1, 2016 7:42 PM in response to jessenewyork
    Level 7 (22,894 points)
    Notebooks
    Sep 1, 2016 7:42 PM in response to jessenewyork

    jessenewyork wrote:

     

    I am in total shock that it cannot be renewed.

     

     

    Vintage and obsolete products - Apple Support