VikingExplore

Q: factory reset Iphone 5s

trying to factory reset I phone 5 s without orig owner ID & password.

iPhone 5s, iOS 9.0.1, no original owner apple ID/paswd

Posted on Aug 31, 2016 7:03 PM

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Q: factory reset Iphone 5s

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  • by ChrisJ4203,Apple recommended

    ChrisJ4203 ChrisJ4203 Aug 31, 2016 7:06 PM in response to VikingExplore
    Level 9 (57,249 points)
    iPhone
    Aug 31, 2016 7:06 PM in response to VikingExplore

    You cannot. There is no way to bypass Activation Lock. The only way to be able to restore that device is for the original owner of the device to remove it from their account. Without that, the device is useless to you. No one here, nor Apple can assist you in locating that person. If you purchased this second hand/used, then return it for a refund. You will not be able to activate it.