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Helpful answers
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Aug 31, 2016 10:49 PM in response to namenottaken007by Ingo2711,To rule out a software problem, try these steps:
1. Force restart the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose data.
2. In case this does not work, set it back to factory settings, without using the latest backup. Test the phone. If it works, restore from the backup.
Use iTunes to restore your iOS device to factory settings - Apple Support
3. If factory resetting does not help, get the phone checked by Apple: