tomfromwallington

Q: Why can't my macbook air find my iPhone 6 when connected via lightning cable

When connected via the supplied lightning cable why does my macbook air fail to find my iPhone 6.  I am trying to upload photos to my iPhoto library

MacBook Air

Posted on Sep 1, 2016 7:18 AM

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Q: Why can't my macbook air find my iPhone 6 when connected via lightning cable

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  • Helpful answers

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Sep 1, 2016 7:25 AM in response to tomfromwallington
    Level 5 (7,060 points)
    Mac OS X
    Sep 1, 2016 7:25 AM in response to tomfromwallington

    shut down and disconnect all external devices then reboot into safe mode

    Try safe mode if your Mac doesn't finish starting up - Apple Support

    when you log in connect the cable to the phone, unlock the phone and connect the USB end directly to the computer, and not through a usb hub

    Open iTunes and your device should be shown, or you may be asked to trust the computer on the device.

    if the device connects reboot normally

  • by tomfromwallington,

    tomfromwallington tomfromwallington Sep 1, 2016 7:35 AM in response to JimmyCMPIT
    Level 1 (4 points)
    Photos for Mac
    Sep 1, 2016 7:35 AM in response to JimmyCMPIT

    Macbook can find iPhone 6 in iTunes, but not in iPhoto.  Trying to upload photos.

  • by LarryHN,

    LarryHN LarryHN Sep 1, 2016 7:47 AM in response to tomfromwallington
    Level 10 (84,217 points)
    Photos for Mac
    Sep 1, 2016 7:47 AM in response to tomfromwallington

    That is not the soution

     

    Chances are that the solution that JimmyCMPIT suggested will work

     

    Another probably solution is to connect the Phone and open Photos and restart the Phone - this ften will resolve this - if not rebooting the Mac and restarting the Phone while it is connected should do it

     

    LN

  • by léonie,

    léonie léonie Sep 1, 2016 7:58 AM in response to tomfromwallington
    Level 10 (105,823 points)
    iCloud
    Sep 1, 2016 7:58 AM in response to tomfromwallington
    Macbook can find iPhone 6 in iTunes, but not in iPhoto

    iPhoto will only show the iPhone, if it is seeing new photos on the iPhone.

    It may not be able to see new photos, if iCloud Photo Library has been enabled in the iPhone.  What are your settings on the iPhone?  Is iCloud Photo Library enabled with "Optimize Storage"?  Then the original image files may be in iCloud and not on the iPhone and you cannot use a USB connection to download them.