NortheastGuy

Q: iPhone 6s Plus stops playing in car

Hello all, hoping you can help me with an issue that, given I live and breathe with my maps app and iTunes for my commute, is a big problem.

 

Last week, following the upgrade of my iPhone 6s Plus to 9.3.5, my phone stopped working with my car's USB connection - However its weird, let me explain:

  • Charging works at all times, so that's not a problem.
  • Initially my phone DOES work, its after 1-2 minutes that all sound stops from the phone.  My car's screen (its a 2012 GMC Terrain w/ Intellilink) freezes on "Reading from USB".  By all sound, I mean anything that would come from the phone - Maps directions, music, Bluetooth calls, etc.
  • Any other source (AM/FM, CD, etc.) still work
  • If I unplug the phone, still works
  • My phone still works with my bluetooth headsets, Fitbit, etc

 

I can't say 100% its a 9.3.5 issue, as my wife's phone and my daughter's both work still (using the same cord and apps - both are also at 9.3.5).  I don't believe its a car issue, as both of the iPhones above still work as mentioned, plus I haven't done anything service-wise to the car for a while.

 

Here's what's I've tried to fix the issue:

  • Restored to a previous backup
  • Restored to factory settings (setting apps and stuff back up has been FUN!)
  • Tried closing all apps that have historically caused glitches (Facebook, etc.)
  • Tried turning off Bluetooth, Wifi, Airplane settings
  • Switched to std iTunes from iTunes Music
  • Turned off data streaming from cellular
  • Turned off handoff

 

So far, nothing's worked.  I did a chat with Apple Support, but (as I kinda expected) they suggested it was a car issue.  I'm taking my car in for service in a few weeks (already planned), and I expect they will tell me its a phone issue.

 

Has anyone seen something like this before?  Is there anything left I can try?  Thanks in advance for the help!

iPhone 6s Plus, iOS 9.3.5

Posted on Sep 1, 2016 7:03 AM

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Q: iPhone 6s Plus stops playing in car

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  • by JLKB,

    JLKB JLKB Sep 4, 2016 10:59 AM in response to NortheastGuy
    Level 1 (8 points)
    Apple Music
    Sep 4, 2016 10:59 AM in response to NortheastGuy

    Hi Northeast Guy, I have the same issue post 9.3.5 - music randomly stops. It's quite frustrating and I haven't been able to resolve it throught the steps you mentioned. I am at the point where I will have to just take it to a repair shop. Its definitely not your car.