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Q: I can't import a paid app into Apple Configurator.

I can go to the Volume Purchasing Program and buy a paid app for our school.

Then I can redeem it.

After I redeem it, the top line of the spreadsheet says that it has been redeemed.

However, I cannot import it into Apple Configurator.

I see it in "Downloads" but it is always grayed out so I can't import it.

I am logged in on an OS 10.10 Mac administratively so permissions in the operating system isn't the answer.

This a major problem for us.  Any help would be greatly appreciated.

Apple Configurator, OS X Yosemite (10.10.5)

Posted on Sep 1, 2016 8:29 AM

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Q: I can't import a paid app into Apple Configurator.

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