iPhone 6S Camera and Flashlight Not Working

Question

Level 1

8 points

iPhone 6S Camera and Flashlight Not Working

Help! My iPhone 6S camera and flashlight are not working.

I've tried force quitting the app, restarting, resetting the phone using the home and power buttons, but nothing has worked. I just get a black screen. I can't use the front camera, either.

Any other ways to troubleshoot?

iPhone 6s, iOS 9.3.5

Posted on Sep 1, 2016 7:51 AM

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Answer 1

ckuan

Level 10

120,914 points

Sep 1, 2016 8:11 AM in response to drearenee

Try below:

Restore from backup

Restore as new

http://support.apple.com/en-us/HT201252

If no joy, make a genius bar appointment with Apple for an evaluation,

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Answer 2

drearenee Author

Level 1

8 points

Sep 1, 2016 10:44 AM in response to ckuan

Thank you! It didn't work, but I appreciate the help. I'll have to make an appointment.

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Answer 3

ckuan

Level 10

120,914 points

Sep 1, 2016 4:24 PM in response to drearenee

You're welcome, good luck.

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