MaKin_
Level 1 (4 points)
Video

Q: Macbook freezes when editing in FCPX (spinning wheel and audio playback goes on - kernel panic? Log provided)

Hello everyone,

For quite a while now my MacBook freezes while editing in FCPX with the wheel starting to spin and there is no reaction to any inputs anymore. I can move the spinning-wheel-mouse-cursor but no keystrokes are recognized. And when it freezes while playing back, the audio just keeps on playing.

 

I am running FCPX on a MacBook Pro 15 (2,5 GHz i7, 16GB RAM, Radeon R9 M370X 2048 MB) with El Capitan (latest updates installed). It does not matter whether I edit on my internal or external drive. :/ I used to edit 4K footage coming from a Panasonic Lumix G7. I turned background rendering on and while it works, the editing is absolutely smooth and flawless.

 

I also tried reinstalling FCPX and also using a Guest account. No change.

 

Here is my error log: http://pastebin.com/raw/msWmvXQV

The freeze happened with the clock showing 17:56.

 

I assume at this point there is a kernel panic?

 

    01.09.16 17:56:45,375 WindowServer[6604] disable_update_timeout: UI updates were forcibly disabled by application "Final Cut Pro" for over 1.00 seconds. Server has re-enabled them.
    01.09.16 17:56:46,000 kernel[0] ignored is_io_service_close(0x100000426,IOHIDParamUserClient)
    01.09.16 17:56:47,822 WindowServer[6604] Surface testing disallowed updates for 10 sequential attempts...
    01.09.16 17:56:51,000 kernel[0] [1:0:0] GPU HangState 0x0000004e, HangFlags 0x00000005: IndividualEngineHang 1, NonEngineBlockHang 0, FenceNotRetired 1, PerEngineReset 1, FullAsicReset 0
    01.09.16 17:56:52,000 kernel[0] 000000 0xf0000000 0xf0000000 0x40000000 0x80224000 0x00020000

 

Any help is appreciated. It's very frustrating as I just switched from Premiere to FCPX and I really started to love it so much more than Premiere Pro.

 

Kind regards,

 

Martin

MacBook Pro with Retina display, OS X El Capitan (10.11.6), 2,5 GHz i7, 16GB, Radeon R9 M370X

Posted on Sep 1, 2016 9:30 AM

Close
MaKin_

Q: Macbook freezes when editing in FCPX (spinning wheel and audio playback goes on - kernel panic? Log provided)

  • All replies
  • Helpful answers

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Sep 1, 2016 9:59 AM in response to MaKin_
    Level 6 (11,693 points)
    Sep 1, 2016 9:59 AM in response to MaKin_

    Something is causing the GPU to crash.

    Do you have any third party plugins installed?

  • by MaKin_,

    MaKin_ MaKin_ Sep 1, 2016 10:01 AM in response to Luis Sequeira1
    Level 1 (4 points)
    Video
    Sep 1, 2016 10:01 AM in response to Luis Sequeira1

    I used to use Color Finale but when I reinstalled FCPX I uninstalled it and tried FCPX again in clean state. So it also crashed without any Plugin installed.

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Sep 1, 2016 10:54 AM in response to MaKin_
    Level 6 (11,693 points)
    Sep 1, 2016 10:54 AM in response to MaKin_

    I would not suspect Color Finale, which is very well regarded among the pros.

    I haven't heard of specific problems related to this GPU. I hope that other people using the same mac can chime in.

    In the past there have been bugs in GPU code that manifested in some high-end machines at the time, but if this were the case I would have expected a lot of complaints.

    Might be some other software causing a conflict?

  • by MaKin_,

    MaKin_ MaKin_ Sep 1, 2016 11:55 AM in response to Luis Sequeira1
    Level 1 (4 points)
    Video
    Sep 1, 2016 11:55 AM in response to Luis Sequeira1

    The "FCPX LUT loader" Plugin was still installed as it was in /Library/Plug-Ins instead of the Motion Templates/Effects folder. I deleted any remains.

     

    I will test FCPX for a while without any plugins and report back.

     

    But there still are some 'strange' things in my console.

     

    When starting FCPX:

    01.09.16 20:47:28,223 pkd[334]: enabling pid=6309 for plug-in com.apple.InternalFiltersXPC(2.0) 8A6C140C-3CEB-45B0-B98E-5FA726B86984 /Applications/Final Cut Pro.app/Contents/PlugIns/InternalFiltersXPC.pluginkit
01.09.16 20:47:29,061 Final Cut Pro[6309]: A call to OSACopyScriptingDefinition() by NSScriptSuiteRegistry returned an error. Is this application's OSAScriptingDefinition Info.plist entry valid? If its value is 'dynamic', is there an 'ascr'/'gsdf' Apple event handler registered?
01.09.16 20:47:29,340 Final Cut Pro[6309]: CGSConnectionByID: 0 is not a valid connection ID.
01.09.16 20:47:29,340 Final Cut Pro[6309]: Invalid Connection ID 0
01.09.16 20:47:29,493 Final Cut Pro[6309]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.6 instead of 10.11.6. This is not a bug in Gestalt -- it is a documented limitation. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.
Call location:
01.09.16 20:47:29,493 Final Cut Pro[6309]: 0   CarbonCore                          0x00007fff8e5276df ___Gestalt_SystemVersion_block_invoke + 113
01.09.16 20:47:29,493 Final Cut Pro[6309]: 1   libdispatch.dylib                   0x00007fff8efdf40b _dispatch_client_callout + 8
01.09.16 20:47:29,493 Final Cut Pro[6309]: 2   libdispatch.dylib                   0x00007fff8efdf303 dispatch_once_f + 67
01.09.16 20:47:29,493 Final Cut Pro[6309]: 3   CarbonCore                          0x00007fff8e4b3fbc _Gestalt_SystemVersion + 987
01.09.16 20:47:29,493 Final Cut Pro[6309]: 4   CarbonCore                          0x00007fff8e4b37d0 Gestalt + 139
01.09.16 20:47:29,493 Final Cut Pro[6309]: 5   AVCHD                               0x000000013c680b4d _ZN13FDVDProcessor12FCDVDManagerC2Ev + 141
01.09.16 20:47:29,493 Final Cut Pro[6309]: 6   AVCHD                               0x000000013c68d2a7 _ZN13FDVDProcessor12FCDVDManager13GetDVDManagerEhhPFvvE + 87
01.09.16 20:47:29,802 Final Cut Pro[6309]: objc[6309]: Class PMR is implemented in both /Applications/Final Cut Pro.app/Contents/PlugIns/Compressor/CompressorKit.bundle/Contents/Frameworks/AECore.framework/Versions/A/AECore and /System/Library/PrivateFrameworks/PhotoLibraryPrivate.framework/Versions/A/Frameworks/PMR.framework/Versions/A/PMR. One of the two will be used. Which one is undefined.
01.09.16 20:47:29,857 Final Cut Pro[6309]: CGSConnectionByID: 0 is not a valid connection ID.
01.09.16 20:47:29,857 Final Cut Pro[6309]: Invalid Connection ID 0
01.09.16 20:47:29,858 Final Cut Pro[6309]: NSProButtonCell: attempt to decode an unrecognized element (0)
01.09.16 20:47:29,861 Final Cut Pro[6309]: Failed to connect (_fancyLineBox) outlet from (FFOrganizerFilterHUD) to (LKBox): missing setter or instance variable
01.09.16 20:47:29,861 Final Cut Pro[6309]: Failed to connect (_tileContainerView) outlet from (FFOrganizerFilterHUD) to (NSScrollView): missing setter or instance variable
01.09.16 20:47:29,865 Final Cut Pro[6309]: CGSConnectionByID: 0 is not a valid connection ID.
01.09.16 20:47:29,865 Final Cut Pro[6309]: Invalid Connection ID 0
01.09.16 20:47:29,866 Final Cut Pro[6309]: NSProButtonCell: attempt to decode an unrecognized element (0)
01.09.16 20:47:29,872 Final Cut Pro[6309]: CGSConnectionByID: 0 is not a valid connection ID.
01.09.16 20:47:29,872 Final Cut Pro[6309]: Invalid Connection ID 0
01.09.16 20:47:29,873 Final Cut Pro[6309]: NSProButtonCell: attempt to decode an unrecognized element (0)
01.09.16 20:47:29,879 Final Cut Pro[6309]: CGSConnectionByID: 0 is not a valid connection ID.
01.09.16 20:47:29,879 Final Cut Pro[6309]: Invalid Connection ID 0
01.09.16 20:47:29,880 Final Cut Pro[6309]: NSProButtonCell: attempt to decode an unrecognized element (0)
01.09.16 20:47:29,885 Final Cut Pro[6309]: CGSConnectionByID: 0 is not a valid connection ID.
01.09.16 20:47:29,903 Final Cut Pro[6309]: CGSConnectionByID: 0 is not a valid connection ID.
01.09.16 20:47:30,006 com.apple.SecurityServer[85]: Session 100097 created
01.09.16 20:47:30,042 com.apple.SecurityServer[85]: Killing auth hosts
01.09.16 20:47:30,042 com.apple.SecurityServer[85]: Session 100092 destroyed

     

    When importing media:

    01.09.16 20:45:25,729 Final Cut Pro[6091]: *** Expected to get UTI for file '/Users/makin/Movies/No title.fcpbundle/1.09.16/Original Media/P1000032.mp4' but got NULL on line (/LSCore.cp:2344). Flags are 0000000000000000. Please amend <rdar://problem/18605177> with this information.

     

    When dragging media into the timeline:

    01.09.16 20:49:15,507 Final Cut Pro[6309]: AVF error: Perf capability check failed: 0xe00002be
01.09.16 20:49:15,544 Final Cut Pro[6309]: AVF error: Perf capability check failed: 0xe00002be
01.09.16 20:49:15,599 Final Cut Pro[6309]: AVF error: Perf capability check failed: 0xe00002be
01.09.16 20:49:15,647 Final Cut Pro[6309]: AVF error: Perf capability check failed: 0xe00002be
01.09.16 20:49:15,690 Final Cut Pro[6309]: AVF error: Perf capability check failed: 0xe00002be
01.09.16 20:49:15,791 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:15,794 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:15,819 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:15,821 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,639 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,643 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,643 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,645 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,657 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,658 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,674 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,675 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,691 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,697 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,708 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,713 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,715 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,718 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,735 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,736 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,742 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,743 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,759 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,760 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,776 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,777 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,794 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,810 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,811 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,815 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,816 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,816 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,827 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,830 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,843 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,845 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:49:16,888 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

     

    When doing anything like moving the mouse (the error continues):

    01.09.16 20:49:16,888 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

     

    When editing the sequences in the timeline (among the error above):

    01.09.16 20:51:40,299 Final Cut Pro[6309]: AVF error: Perf capability check failed: 0xe00002be
01.09.16 20:51:40,314 Final Cut Pro[6309]: AVF error: Perf capability check failed: 0xe00002be
01.09.16 20:51:40,326 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:51:40,331 Final Cut Pro[6309]: AVF error: Perf capability check failed: 0xe00002be
01.09.16 20:51:40,350 Final Cut Pro[6309]: CGContextConvertRectToDeviceSpace: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.
01.09.16 20:51:40,352 Final Cut Pro[6309]: AVF error: Perf capability check failed: 0xe00002be

     

    But despite these error messages the program itself runs absolute flawlessly. No stuttering, no lags, nothing. I hope the FCPX LUT Loader was the problem. I'll keep you updated.

  • by MaKin_,

    MaKin_ MaKin_ Sep 2, 2016 2:59 AM in response to MaKin_
    Level 1 (4 points)
    Video
    Sep 2, 2016 2:59 AM in response to MaKin_

    Unfortunately it just froze again.

     

    02.09.16 11:42:11,492 WindowServer[3928]: GPU Driver appears to be hung (over 5 continuous seconds of unreadiness)
...some 200 more lines...
02.09.16 11:42:11,626 DumpGPURestart[13363]: Saved gpuRestart report for kernel to /Library/Logs/DiagnosticReports/Kernel_2016-09-02-114211_Martins-MacBook-Pro.gpuRestart
02.09.16 11:42:11,627 WindowServer[3928]: GPU Driver appears to be hung (over 5 continuous seconds of unreadiness)
...some 200 more lines...
02.09.16 11:42:13,491 WindowServer[3928]: GPU Driver appears to be hung (over 5 continuous seconds of unreadiness)
02.09.16 11:42:15,000 kernel[0]: [1:0:0] GPU HangState 0x0000004e, HangFlags 0x00000007: IndividualEngineHang 1, NonEngineBlockHang 1, FenceNotRetired 1, PerEngineReset 0, FullAsicReset 1
02.09.16 11:42:16,000 kernel[0]: ** GPU ASIC Log Start **
02.09.16 11:42:16,000 kernel[0]: : 0x00006821 : 0x000000fb : 0x00000001 : 0x00000018 : 0x0000b0c0 : 0x00000001 : 0x00000001 : 0x00006821 
...some 200 more lines...

02.09.16 11:42:17,000 kernel[0]: : 0x00000000 : 0x00000000 : 0x00000000 : 0x00000000 : 0x00000000 : 0x00000000 : 0x00000000 : 0x00000000 
02.09.16 11:42:17,000 kernel[0]: : 0x00000000 : 0x00000000 
02.09.16 11:42:17,000 kernel[0]: ** GPU ASIC Log End **
02.09.16 11:42:17,000 kernel[0]: 000000 0
02.09.16 11:42:17,000 kernel[0]: Trying to restart GPU (AMD Radeon R9 M370X)...
02.09.16 11:42:17,181 com.apple.xpc.launchd[1]: (com.apple.DumpGPURestart) Service only ran for 6 seconds. Pushing respawn out by 4 seconds.
...some 50 more lines...
02.09.16 11:42:17,303 WindowServer[3928]: GPU Driver appears to be hung (over 5 continuous seconds of unreadiness)
02.09.16 11:42:17,304 WindowServer[3928]: disable_update_likely_unbalanced: UI updates still disabled by application "Final Cut Pro" after 15.00 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.
02.09.16 11:42:17,307 WindowServer[3928]: GPU Driver appears to be hung (over 5 continuous seconds of unreadiness)
...some 200 more lines...
02.09.16 11:42:18,174 WindowServer[3928]: GPU Driver appears to be hung (over 5 continuous seconds of unreadiness)
02.09.16 11:42:18,000 kernel[0]: [1:0:0] GPU HangState 0x00000000, HangFlags 0x00000006: IndividualEngineHang 0, NonEngineBlockHang 1, FenceNotRetired 1, PerEngineReset 0, FullAsicReset 1
02.09.16 11:42:18,000 kernel[0]: ** GPU ASIC Log Start **
02.09.16 11:42:18,000 kernel[0]: : 0x00006821 : 0x000000fb : 0x00000001 : 0x00000018 : 0x0000b0c0 : 0x00000001 : 0x00000001 : 0x00006821 
...repeating for several 100 lines more...

     

    Here are some crashReports:

     

    gpuRestart (FCPX)

    gpuRestart

     

    Do you think it's a hardware failure?

     

    The next step would be reinstalling OSX and then first install FCPX before any other apps. Can you read anything of the logs?

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Sep 2, 2016 6:19 AM in response to MaKin_
    Level 6 (11,693 points)
    Sep 2, 2016 6:19 AM in response to MaKin_

    Sorry, I cannot see anything in the logs beside the obvious: it is a GPU problem.

     

    Reinstalling only OS X and FCP X is a good idea.

    If it does not crash, then gradually bring back other software and test as you go.

     

    If it still crashes just with OS X and FCP X, I would suspect of a hardware problem. It could still be a bug in FCP X's GPU code, but if that were the case I would expect more people to complain - even if the bug manifested only on your model, it'd be bound affect more users, and at least I haven't heard of a similar issue.

  • by MaKin_,

    MaKin_ MaKin_ Sep 2, 2016 8:27 AM in response to Luis Sequeira1
    Level 1 (4 points)
    Video
    Sep 2, 2016 8:27 AM in response to Luis Sequeira1

    I contacted the Apple support and a case was opened. The next step is to recover Mac OS X with the data being kept. Instead I'm going to completely clean install Mac OS and like I said, install FCPX only trying to install the other software step after step when there is no crash.

     

    Unfortunately (?) the remote system diagnosis brought no results. Im just afraid of the situation that it obviously is a hardware defect and the diagnosis shows nothing and the technicians won't do anything about it. :/

     

    i highly doubt that FCPX is buggy.

     

    THanks for your replies, I really appreciate it!

  • by Tom Wolsky,

    Tom Wolsky Tom Wolsky Sep 2, 2016 8:29 AM in response to MaKin_
    Level 10 (118,056 points)
    Apple TV
    Sep 2, 2016 8:29 AM in response to MaKin_

    You might try a hardware test at the Apple Store.

  • by MaKin_,

    MaKin_ MaKin_ Sep 3, 2016 4:20 AM in response to Luis Sequeira1
    Level 1 (4 points)
    Video
    Sep 3, 2016 4:20 AM in response to Luis Sequeira1

    So I just reinstalled Mac OS (clean install) and only installed FCPX, nothing else. After about 10mins it crashed again. :/

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Sep 3, 2016 7:17 AM in response to MaKin_
    Level 6 (11,693 points)
    Sep 3, 2016 7:17 AM in response to MaKin_

    I think it is most likely to be a hardware problem.

  • by MaKin_,

    MaKin_ MaKin_ Sep 4, 2016 9:30 AM in response to Luis Sequeira1
    Level 1 (4 points)
    Video
    Sep 4, 2016 9:30 AM in response to Luis Sequeira1

    Do you know any stress tests for the GPU? I would like to provoke the kernel panic without FCPX so I can show that it's clearly not FCPX related. :/

  • by MaKin_,

    MaKin_ MaKin_ Sep 4, 2016 1:20 PM in response to MaKin_
    Level 1 (4 points)
    Video
    Sep 4, 2016 1:20 PM in response to MaKin_

    I'm not quite sure where to reply here.

     

    I've been running a GPU Stress Test (OpenGL) for about 2 hours and will have it run until tomorrow and it does not seem like there will be a freeze which is strange because FCPX does not freeze when it's struggling but random like when color grading. When I switch back to Yosemite or try the Sierra Beta and there are no crashes - what would that mean? :/

  • by MaKin_,

    MaKin_ MaKin_ Sep 5, 2016 2:52 AM in response to MaKin_
    Level 1 (4 points)
    Video
    Sep 5, 2016 2:52 AM in response to MaKin_

    I just had MemtestCL running on bootcamp and it gave me "random block errors". I did the same test on my wife's Macbook and our iMac 27 and in both cases there were 0 errors.

     

    But well, it's running on Windows bootcamp, no warrant I guess...