HT201263: If you can't update or restore your iPhone, iPad, or iPod touch
Learn about If you can't update or restore your iPhone, iPad, or iPod touch
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Helpful answers
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Sep 1, 2016 10:31 AM in response to ewilbornby Demo,★HelpfulIf you are saying that you are seeing that you can't try your passcode again for X number of minutes on your iPad, you will never see the restore window on the device. You have to connect the device to iTunes in order to restore it, or use iCloud to erase it.
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Sep 1, 2016 10:30 AM in response to Demoby ewilborn,I am trying to restore my Ipad and have gone thru the steps on the website to get it to the Itunes screen but the dialogue box with restore or update buttons has never come on the screen. I have done it several times and it never comes up for me to make the choice.
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Sep 1, 2016 10:42 AM in response to ewilbornby Demo,Does iTunes recognize your iPad? If not, look for help here.
If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
Have you tried using recovery mode to unlock the iPad?
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support