DEP Iphone awaiting final configuration ?

Question

DEP Iphone awaiting final configuration ?

Hi ,

we are unable to enroll our new Iphones with DEP.
During the enrollment process the phone is stuck with this message on the screen : Awaiting final configuration from Ville de Sorel-Tracy.

What is the "final configuration" ?

when I look into our profile manager, I can see the placeholder for the Iphone and all looks well configured ?

I'm I missing someting ?

thanks !

Frederic , for the Sorel-Tracy city Hall. in Québec, Canada

iPhone 6s Plus, OS X El Capitan (10.11.6), dep

Posted on Sep 1, 2016 10:35 AM

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Answer 1

Best reply

SAM-LLC

Level 1

9 points

Nov 10, 2016 2:44 PM in response to VilleDeSorelTracy

I had the same exact problem where the phone was stuck at the "awaiting final configuration from my company"

After restoring and trying again 3 times didn't work I called Apple Care.

The fix is to:

1.) log into your DEP portal https://deploy.apple.com/

2.) go to Manage Devices

3.) Enter the device serial number and choose "Unassign Devices"

4.) wait a minute

5.) Enter the serial number again then choose "Assign to Server"

6.) Select your MDM server

7.) Restore the device to factory settings with iTunes

8.) start over again and it should work

Worked for me. The Apple tech even stayed on the phone while we restored. They also said if you're attempting to restore an UNmanaged/Supervised device from an iCloud backup to a device that IS supervized you'll have the same problem but there's no solution for it. You'll have to use iTunes to backup/restore.

Hope this helped!

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