Fredwaco
Level 1 (4 points)
Notebooks

Q: Locks up on sign in page

tHe computer boots up, but when I try to sign in the keyboard or cursor will not work.

MacBook (Retina, 12-inch, Early 2015), iOS 9.3.5

Posted on Sep 1, 2016 11:30 AM

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Fredwaco

Q: Locks up on sign in page

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  • Helpful answers

  • by Rysz,Helpful

    Rysz Rysz Sep 1, 2016 2:17 PM in response to Fredwaco
    Level 6 (19,670 points)
    iTunes
    Sep 1, 2016 2:17 PM in response to Fredwaco

    Try if Safe Boot mode will fix this.

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    Shut down your Mac. Use the power button if you need to. Now start it with the Shift key held down. This will start it into Safe Mode, with all extensions turned off. Safe Mode is slow to start, so give it time, it's checking a bunch of tasks. If it works OK in Safe Mode, restart normally. If it works now, you're done.

     

    If the problem returns after restart, you have an extension conflict. Turn off all extensions via System Preferences. To isolate which extension is at fault, turn on one extension at a time, restarting in between, until you find the bad one.

  • by Fredwaco,

    Fredwaco Fredwaco Sep 1, 2016 2:19 PM in response to Fredwaco
    Level 1 (4 points)
    Notebooks
    Sep 1, 2016 2:19 PM in response to Fredwaco

    I have tried that with no success,  I think the keyboard is totally not working.  Like it is totally turned off.