HT205358: Set up your Apple TV (4th generation)

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Nizaraq
Level 1 (4 points)
Apple TV

Q: Apple TV (4th generation) unsupported

My Apple TV (4th generation) was working fine, Soddenly i get message on TV that Unsupported. i connect it to my computer and update the Software to 9.2.2, but still get same message, any Help

Posted on Sep 1, 2016 3:00 PM

by Nizaraq,Solvedanswer
Nizaraq Nizaraq
Level 1 (4 points)
Apple TV
A:

I Did it with this way as you mention, holding Menu and Volume Down and keept pressing more than a minute till I get the picture displayed on my TV.

I Did that's before but for less than 20 second that's way didn't work.

Now its solve the problem and very thanks for your help.

Posted on Sep 3, 2016 11:03 AM

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Nizaraq

Q: Apple TV (4th generation) unsupported

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  • Helpful answers

  • by Diana.McCall,Helpful

    Diana.McCall Diana.McCall Sep 2, 2016 3:59 PM in response to Nizaraq
    Level 4 (2,815 points)
    Apple TV
    Sep 2, 2016 3:59 PM in response to Nizaraq

    Hi. Exactly what is the message you see? Are you sure it's coming from Apple TV and not from the TV set itself? What are you doing when you see the message?

  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 2, 2016 2:00 AM in response to Nizaraq
    Level 10 (103,341 points)
    Apple TV
    Sep 2, 2016 2:00 AM in response to Nizaraq
    1. Check that the HDMI cable is correctly seated at both ends.
    2. Try disconnecting the cable and connecting it again.
    3. Try another HDMI cable.
    4. Try the Apple TV with another TV

     

    You may wish to try the following:


    Press and hold the menu and the volume down button simultaneously on the remote for six seconds, the Apple TV should then begin to cycle through the various resolutions available to it at 20 second intervals.. If you see a picture appear up on your screen, use the remote to scroll down to the OK option and select it.

  • by Nizaraq,

    Nizaraq Nizaraq Sep 2, 2016 4:19 PM in response to Diana.McCall
    Level 1 (4 points)
    Apple TV
    Sep 2, 2016 4:19 PM in response to Diana.McCall

    i just was connecting the AppleTV to the TV, then get this message HDMI1 unsupported, I connecting the TV Receiver I get the picture from the receiver but when I reconnect the AppleTV Get message unsupported, I pressed the menu and volume down for six second the Apple TV start again with this unsupported message, I now my TV have maximum resolution 1080i not 1080p, when I connect the Apple TV to another TV Hight resolution 1080p it's work fine and the resolution was set to AUTO, then I decrease the resolution to 720p and depluge  from the electric wall Then reconnecting to my first TV I get same message Unsupported, it's same the setting of the AppleTV set by default to 1080p as Auto. That's way when start on TV with maximum 1080i get this message unsupporte.

  • by Diana.McCall,Helpful

    Diana.McCall Diana.McCall Sep 3, 2016 10:57 AM in response to Nizaraq
    Level 4 (2,815 points)
    Apple TV
    Sep 3, 2016 10:57 AM in response to Nizaraq

    So, it sounds like your TV is saying that ATV is sending an unsupported video format. When you hold Menu and volume Down as Winston suggested, ATV changes format every 20 seconds. You need to wait until you get a picture, then click the Accept option that appears. It sounds like your ATV has been set to an incompatible format. If you change it to Auto, it should just work. Note that, in addition to the various resolutions, there are 50 and 60 Hz versions of each format. Some TV sets can only handle one or the other.

  • by Nizaraq,Solvedanswer

    Nizaraq Nizaraq Sep 3, 2016 11:03 AM in response to Diana.McCall
    Level 1 (4 points)
    Apple TV
    Sep 3, 2016 11:03 AM in response to Diana.McCall

    I Did it with this way as you mention, holding Menu and Volume Down and keept pressing more than a minute till I get the picture displayed on my TV.

    I Did that's before but for less than 20 second that's way didn't work.

    Now its solve the problem and very thanks for your help.

  • by Diana.McCall,

    Diana.McCall Diana.McCall Sep 3, 2016 11:44 AM in response to Nizaraq
    Level 4 (2,815 points)
    Apple TV
    Sep 3, 2016 11:44 AM in response to Nizaraq

    Good. You should look in the Audio Video settings to see what format you need for this TV. Also, try changing the video mode to Automatic and see if it works. If it doesn't, you know how to recover now.