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Helpful answers
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by Carolyn Samit,Sep 2, 2016 12:15 AM in response to val-computer-lady
Carolyn Samit
Sep 2, 2016 12:15 AM
in response to val-computer-lady
Level 10 (119,530 points)
Apple WatchIt sounds like the update may have not been installed.
Click here > https://support.apple.com/en-us/HT201222
Then click: Update the software on your Mac.
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by val-computer-lady,Sep 2, 2016 11:03 AM in response to Carolyn Samit
val-computer-lady
Sep 2, 2016 11:03 AM
in response to Carolyn Samit
Level 1 (4 points)
Mac App StoreThanks Carolyn.
I tried what you said, but that's not the issue.
I cannot download the Update page, so when I click the Update button, nothing happens. All I get/have is a completely blank page. That page is frozen essentially. I did what you suggested, but nothing changed.
Thanks
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by val-computer-lady,Sep 2, 2016 5:13 PM in response to val-computer-lady
val-computer-lady
Sep 2, 2016 5:13 PM
in response to val-computer-lady
Level 1 (4 points)
Mac App StoreI phoned Apple Support for this, and at first the woman-tech had me open App Store, click on Updates, and when I got a blank page, choose a "Force Quit" under the Apple which changed nothing.
Then in App Store, under Store, she had me choose "Sign Out" and that changed nothing.
So she had me go again, in App Store, under Store, and choose "Sign In" which caused me to have to sign into my Apple ID.
Once I signed into Apple ID, I was able to click on Updates and see a response - so the problem was solved.
I continued by installing the updates, which worked fine.
The woman-tech said that the update installation probably just got hung up on something.
Just thought I'd post this, in case it helps someone else.