hi dear
My account does not open with I know the email and password
ID Apple :****
I cloud :****
forgot to answer to the secret questions on your account
Where the device does not open writes on the screen lock activation
Which can not be accessed even if you put the account and password, so how can help me change my questions
<Personal Information Edited by Host>
iPad Air, iOS 9.3.5, secret questions
Don't post your email address (unless you like spam emails), these are user-to-user public forums, not iTunes Support nor Apple - I've asked the hosts to remove it
If you have a verified rescue email address on your account (an additional/alternate email address is different) you can use that to reset them : If you forgot the answers to your Apple ID security questions
If you don't have a rescue email address you will have to contact Support in the country where you are (and which is therefore the country on your account) to get the questions reset - from the above link :
Get more help
If you need help resetting your security questions, contact Apple Support.
If your country isn't on that ‘contact Apple Support’ page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
When they've been reset, and if you don't already have a rescue email address, you can then add one for potential future use : About your Apple ID email addresses - Apple Support
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID
forgot to answer to the secret questions on your account
