"OS X El Capitan Update 10.11.6" doesn't install

My App Store shows the following update:

User uploaded file


But when I click to update it opens the notification dialog "Restarting Your Computer" with the 60s countdown:

User uploaded file


If I don't click anything and let the counter go to 0, it automatically closes the dialog and shows another dialog within the App Store, "Available updates have changed".

User uploaded file


Finally, nothing happens if I click any of those buttons.


Then I followed the instructions given by Linc Davis in Re: app store download update but it doesnt install sometimes, but it doesn't seem to change the behaviour I'm seeing - although it really seems to erase App Store's cache.

After I delete /var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068 and reopen App Store, this is what I see in syslog(long log with lots of repeated messages). And the following is what I see in syslog after I click Update and let the countdown go to 0:

Sep 2 10:47:15 jardel-mac softwareupdated[548]: libcoreservices: _dirhelper: 400: mkdir: path=/var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/ modes[2]=0700: Operation not permitted

Sep 2 10:47:15 --- last message repeated 2 times ---

Sep 2 10:47:15 jardel-mac sandboxd[140] ([548]): softwareupdated(548) deny file-write-create /private/var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C

Sep 2 10:47:15 jardel-mac sandboxd[140] ([548]): softwareupdated(548) deny file-write-create /Library/Caches/com.apple.SoftwareUpdate

Sep 2 10:47:15 jardel-mac sandboxd[140] ([548]): softwareupdated(548) deny file-write-create /private/var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C

Sep 2 10:47:15 jardel-mac sandboxd[140] ([548]): softwareupdated(548) deny file-write-create /Library/Caches/com.apple.SoftwareUpdate

Sep 2 10:47:15 jardel-mac sandboxd[140] ([548]): softwareupdated(548) deny file-write-create /private/var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C

Sep 2 10:47:15 jardel-mac sandboxd[140] ([548]): softwareupdated(548) deny file-write-create /Library/Caches/com.apple.SoftwareUpdate

Sep 2 10:48:11 jardel-mac WindowServer[305]: send_datagram_available_ping: pid 548 failed to act on a ping it dequeued before timing out.


Do you have any suggestions or directions?

MacBook Pro (13-inch, Mid 2012)-OTHER, OS X El Capitan (10.11.5)

Posted on Sep 2, 2016 6:56 AM

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"OS X El Capitan Update 10.11.6" doesn't install

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