My wife's password for her email account is coming back as incorrect, as is her security birthdate question, therefore she keeps getting the enter password notification on her devices. How else can this be recovered? She can't access her email to get the recovery and cannot get the security question correct.
Hello Rondeb,
Based on the information provided, it sounds like your wife is unable to verify her security information and reset her me.com account password. Accessing email is one of the most important things I do on all my devices. I want to make sure your wife is able to successfully reset her password and access her email.
You've done a great job trying to get this resolved so far. At this point it would be best to contact Apple Support for further assistance. Please use the link below to find the best support option for you.
Have a wonderful day!
lost password for me.com account
