stanislavfromuzb

Q: Reset Password page says "is not an apple id"

Today I have removed all the settings and data from my iPhone 4S. After the removal of all data phone reset to factory settings. I started to activate the phone and it turned out that the phone is attached to my apple ID and I was asked to enter my apple ID. It turned out that I forgot my password and entered it incorrectly after which I went to the password recovery service , where I was asked to enter my apple ID, i enter my apple id and I saw a message *is not an apple id*.

I do not know what to do, because the phone is now at the stage of activation. I was trying to recover the password from my apple ID in all possible ways. The box of the phone is available, but the check is not, as the phone was bought in 2012 and keep a check up to 2016 somehow delusional. If needed, I can provide e-mail which made registration. I'm from Uzbekistan and we have no support so I write here in the hope of help.

iPhone 4S

Posted on Sep 2, 2016 10:32 AM

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Q: Reset Password page says "is not an apple id"

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  • by braden85,

    braden85 braden85 Sep 3, 2016 3:07 PM in response to stanislavfromuzb
    Community Specialists
    Sep 3, 2016 3:07 PM in response to stanislavfromuzb

    Hello stanislavfromuzb,


    Thank you for using Apple Support Communities. 


    I understand from your post that you have restored your iPhone 4s and are at the activation screen, but forgot the password for your Apple ID. When you try to reset the password for your Apple ID you get and error saying it is not an Apple ID. I would make sure that you are typing in your full email address with no spaces (e.g., username@email.com) and verify that it is spelled correctly. Then follow the steps in this article to reset the password: 

    If you forgot your Apple ID password

    Best Regards