hlcupples
Level 1 (4 points)
Wireless

Q: AirPort Extreme Base Station 4th Gen

Hello All,

I have a refurbished AirPort Extreme Base Station 4th Gen router connected to an Arris SB6141 cable modem.  I've had this AEBS for nearly 5 years with no issues.  Last night, we had severe weather in the area and almost immediately after an extremely close lightning strike, our internet went out.  Service as since been restored and our modem is functioning properly.  However the AEBS is flashing amber with intermittent solid green.  When I opened AirPort Utility to diagnose and fix the issue, I was prompted to connect the Ethernet cord to the AEBS.  All cables/cords are connected and secured.  I have cycled power on all equipment, tried different cables,  and even performed a hard reset on the AEBS and it still will not recognize the Ethernet cord that is plugged in.  Any help would be greatly appreciated.

VIN,AirPort Extreme 802.11n (4th Gen)

Posted on Sep 2, 2016 12:31 PM

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hlcupples

Q: AirPort Extreme Base Station 4th Gen

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  • by Bob Timmons,Helpful

    Bob Timmons Bob Timmons Sep 2, 2016 12:56 PM in response to hlcupples
    Level 10 (104,879 points)
    Wireless
    Sep 2, 2016 12:56 PM in response to hlcupples

    I assume that you have tried another Ethernet cable between the modem and AirPort Extreme......and if that is the case, the storm produced a surge that damaged the WAN port on the AirPort Extreme.....even though the modem might not have been affected.

     

    About all that you can do is try a Factory Default Reset on the AirPort Extreme a few times to see if that might help. Good luck!

  • by hlcupples,

    hlcupples hlcupples Sep 2, 2016 12:57 PM in response to Bob Timmons
    Level 1 (4 points)
    Wireless
    Sep 2, 2016 12:57 PM in response to Bob Timmons

    I did try a new Ethernet cable, still no luck.  I'm planning on cycling power and doing several factory default resets this evening after work.  Hopefully that will solve this issue.  Thanks for the suggestion!

  • by Bob Timmons,

    Bob Timmons Bob Timmons Sep 2, 2016 1:13 PM in response to hlcupples
    Level 10 (104,879 points)
    Wireless
    Sep 2, 2016 1:13 PM in response to hlcupples

    Unfortunately, given what you have described so far, I think that it might be a good idea to keep your expectations very low.

     

    Miracles do happen, so you never know.  Good luck!