HT202716: Update the software on your Apple TV

Learn about Update the software on your Apple TV
WeeMo

Q: apple tv asking for an update via computer

apple tv requires an update via computer

Posted on Sep 2, 2016 11:56 AM

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Q: apple tv asking for an update via computer

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 2, 2016 12:00 PM in response to WeeMo
    Level 10 (103,409 points)
    Apple TV
    Sep 2, 2016 12:00 PM in response to WeeMo

    If your problem persists get yourself a micro USB cable for the Apple TV 2 and 3 models or a USB-C cable for the Apple TV 4 (sold separately), you can restore your Apple TV from iTunes:


    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source List)
    2. Connect the micro USB (or USB-C) cable to the Apple TV and then to your computer.
    3. Reconnect the power cable (omit this step for Apple TV 2)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list (which can be found below the volume slider near the top of the iTunes window), and then click Restore.


    (You may already have a micro USB cable if you have a camera or other digital device)