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Helpful answers
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Sep 2, 2016 3:21 PM in response to shenglanby Carolyn Samit,Hi,
Just so you are aware, this is a user to user community. You are not communicating directly with Apple here. Volunteers reply to discussions.
What you can do is report a problem with your account.
Instructions here > https://www.apple.com/emea/support/itunes/contact.html
You can also contact Apple directly on Twitter: @AppleSupport
If you have not already done so, might be a good idea to change your Apple ID password > Change your Apple ID password - Apple Support
* message edited by CS
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Sep 3, 2016 5:31 AM in response to shenglanby ed2345,shenglan wrote:
Hello, I have got invoice email from iTunes Store which I never purchased one.
It's about £35.99, Order ID- FGMMCHIR , DOCUMENT NUMBER - 5588719743219
Could you check it for me, please?
Shenglan,
Emails like that are usually phishing attempts, trying to get you to log into a fake website so they can steal your credentials. Follow the recommendations here:
http://www.apple.com/legal/more-resources/phishing/
and here: