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Hello, I have got invoice email from iTunes Store which I never purchased one.

It's about £35.99, Order ID- FGMMCHIR , DOCUMENT NUMBER - 5588719743219

Could you check it for me, please?

iPhone 6, iOS 9.3.4

Posted on Sep 2, 2016 3:17 PM

Reply
2 replies

Sep 2, 2016 3:21 PM in response to shenglan

Hi,

Just so you are aware, this is a user to user community. You are not communicating directly with Apple here. Volunteers reply to discussions.

What you can do is report a problem with your account.

Instructions here > https://www.apple.com/emea/support/itunes/contact.html

You can also contact Apple directly on Twitter: @AppleSupport

If you have not already done so, might be a good idea to change your Apple ID password > Change your Apple ID password - Apple Support

* message edited by CS

Sep 3, 2016 5:31 AM in response to shenglan

shenglan wrote:


Hello, I have got invoice email from iTunes Store which I never purchased one.

It's about £35.99, Order ID- FGMMCHIR , DOCUMENT NUMBER - 5588719743219

Could you check it for me, please?

Shenglan,


Emails like that are usually phishing attempts, trying to get you to log into a fake website so they can steal your credentials. Follow the recommendations here:

http://www.apple.com/legal/more-resources/phishing/

and here:

Identifying fraudulent "phishing" email - Apple Support

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