ousmanbeast
Level 1 (8 points)
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Q: Can please someone explain me what does mean

I received these I'm in email :     We have charged your credit card and about ten days, we will send a receipt to you by post.Du can trace the matter on our site for repair status.

Studio (2nd generation), null

Posted on Sep 2, 2016 4:42 PM

by turingtest2,Solvedanswer
turingtest2 turingtest2
Level 10 (84,839 points)
iTunes
A:

Then the most likely explanation would be that they have decided your repair/replacement is covered by warranty. Hopefully all will become clear when the replacement set and any letter arrives.

 

tt2

Posted on Sep 3, 2016 12:47 PM

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ousmanbeast

Q: Can please someone explain me what does mean

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  • by babowa,

    babowa babowa Sep 3, 2016 10:11 AM in response to ousmanbeast
    Level 7 (31,868 points)
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    Sep 3, 2016 10:11 AM in response to ousmanbeast

    Probably a scam. Do not reply.

     

    Where did it come from?

  • by turingtest2,

    turingtest2 turingtest2 Sep 3, 2016 10:15 AM in response to ousmanbeast
    Level 10 (84,839 points)
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    Sep 3, 2016 10:15 AM in response to ousmanbeast

    It is most likely a scam trying to trick you into entering your Apple ID credentials into a clone of one of Apple's pages.

     

    See these support resources:

    The last one includes information on forwarding the original message with headers to Apple at reportphishing@apple.com which, one hopes, they might use to take down fraudulent websites. It might help to send the occasional sample if you're prepared to take the time.

     

    tt2

  • by ousmanbeast,

    ousmanbeast ousmanbeast Sep 3, 2016 11:33 AM in response to babowa
    Level 1 (8 points)
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    Sep 3, 2016 11:33 AM in response to babowa

    from Apple

  • by Allan Eckert,

    Allan Eckert Allan Eckert Sep 3, 2016 11:35 AM in response to ousmanbeast
    Level 9 (53,353 points)
    Desktops
    Sep 3, 2016 11:35 AM in response to ousmanbeast

    I seriously doubt that.

     

    How about posting a copy of it here.

  • by ousmanbeast,

    ousmanbeast ousmanbeast Sep 3, 2016 11:39 AM in response to turingtest2
    Level 1 (8 points)
    Publishing
    Sep 3, 2016 11:39 AM in response to turingtest2

    the article is in Swedish so I will use translation for u guys image.png

    We have charged your credit card and about ten days, we will send a receipt to you by post.Du can trace the matter on our site for repair status.

    Sincerely

    Apple Support

  • by turingtest2,

    turingtest2 turingtest2 Sep 3, 2016 11:54 AM in response to ousmanbeast
    Level 10 (84,839 points)
    iTunes
    Sep 3, 2016 11:54 AM in response to ousmanbeast

    Are you certain the email is really from Apple, and doesn't just pretend to be?

    Have you ordered any service lately from Apple which would justify the sending of the message?

    In this case it seems a repair is involved, have you asked for one?

    The last possibility is that it is a genuine message that relates to a fraudulent use of your credit card, but a repair would be an odd choice since I would think that might put the fraudster at risk of being identified and caught.

     

    Press and hold the blue link until the real address shows in a pop-up. If the domain isn't apple.com then it isn't Apple.

     

    BTW Apple would address you formally by name, the missing space after the full stop wouldn't be there. There would be more details regarding this supposed service and a unique reference number. It is fake without further evidence.

     

    tt2

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 3, 2016 11:48 AM in response to ousmanbeast
    Level 5 (7,448 points)
    Notebooks
    Sep 3, 2016 11:48 AM in response to ousmanbeast

    The IMPORTANT part of that message is WHERE the link " reparationstastus " leads

    I do not use an iPhone, so I cannot instruct you on how to safely COPY the TARGET URL of that link - then paste it here safely

  • by ousmanbeast,

    ousmanbeast ousmanbeast Sep 3, 2016 11:54 AM in response to turingtest2
    Level 1 (8 points)
    Publishing
    Sep 3, 2016 11:54 AM in response to turingtest2

    yup absolutely it a service for repairs and fir off all Apple told me to pay so I payed and 2 days later they send me a box and I chipped my beats studio 2.0 and  and after 4 days they send me back my money for reparaction .and when I call the Apple support they told me that they will send me a new pair of beats so I ask him why my money is back so he told me he don't understand too and my repla is on way and I will received after 2 days

  • by turingtest2,

    turingtest2 turingtest2 Sep 3, 2016 12:02 PM in response to ousmanbeast
    Level 10 (84,839 points)
    iTunes
    Sep 3, 2016 12:02 PM in response to ousmanbeast

    BTW Apple would address you formally by name, the missing space after the full stop wouldn't be there. There would be more details regarding this supposed service and a unique reference number. It is fake without further evidence.

     

    Or I could be wrong!

     

    Not sure why you asked the question if you had a reasonable expectation of some correspondence with Apple.

     

    Without knowing more it may be that they make a charge for any part of the repair or replacement that isn't covered by warranty, then refund once they are satisfied about what will be covered.

     

    tt2

  • by ousmanbeast,

    ousmanbeast ousmanbeast Sep 3, 2016 12:09 PM in response to turingtest2
    Level 1 (8 points)
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    Sep 3, 2016 12:09 PM in response to turingtest2

    SO u mean I'm covered by the warranty  .?????

  • by turingtest2,

    turingtest2 turingtest2 Sep 3, 2016 12:20 PM in response to ousmanbeast
    Level 10 (84,839 points)
    iTunes
    Sep 3, 2016 12:20 PM in response to ousmanbeast

    No, I don't mean anything in particular.  I'm not party to your conversation with Apple over your repair. You mentioned giving them money and them giving (some?) money back to you so I made a reasonable assumption on that basis. Only Apple know what is and isn't covered in this case, and you certainly haven't shared enough information with us, your fellow users, to understand the circumstances clearly.

     

    tt2

  • by ousmanbeast,

    ousmanbeast ousmanbeast Sep 3, 2016 12:36 PM in response to turingtest2
    Level 1 (8 points)
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    Sep 3, 2016 12:36 PM in response to turingtest2

    TThey send me back the the exackt  monney i send them that is what I don't understand!!!!

  • by ousmanbeast,

    ousmanbeast ousmanbeast Sep 3, 2016 12:44 PM in response to turingtest2
    Level 1 (8 points)
    Publishing
    Sep 3, 2016 12:44 PM in response to turingtest2

    EExample if u have a headphone like beats and it's broken so u contact Apple for support so they will ask u your IM number and some questions after that they will tell u to pays a exact amount of money so u will pay and after they will send u a boxe from a service with instrunction . Do u understand now

  • by turingtest2,Solvedanswer

    turingtest2 turingtest2 Sep 3, 2016 12:47 PM in response to ousmanbeast
    Level 10 (84,839 points)
    iTunes
    Sep 3, 2016 12:47 PM in response to ousmanbeast

    Then the most likely explanation would be that they have decided your repair/replacement is covered by warranty. Hopefully all will become clear when the replacement set and any letter arrives.

     

    tt2

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