Nikko0728
Level 1 (8 points)
Mac OS X

Q: Usb trouble with El Capitan 10.11.6

Hey guys so I am new to mac, I currently have a macbook pro mid 2010. I have been getting no response from two of the usb ports since I got it from my cousin, he said they used to work but after updating software, they stopped, I am doing a lot of research online about this issue and saw that some people have found solutions via going into some registry looking place and adding 'kext' files i believe it is and some other stuff I know nothing about.

I am a pc technician, reason for getting a mac is to learn about it to get mac customers, I guess this is my first assignment, anywho can anyone please shed some suggestions on steps i should take to get on the path to getting my ports to start working please??

MacBook Pro, OS X El Capitan (10.11.6)

Posted on Sep 2, 2016 8:12 PM

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Nikko0728

Q: Usb trouble with El Capitan 10.11.6

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  • Helpful answers

  • by FishingAddict,

    FishingAddict FishingAddict Sep 2, 2016 8:27 PM in response to Nikko0728
    Level 4 (1,532 points)
    Mac OS X
    Sep 2, 2016 8:27 PM in response to Nikko0728

    Depending on the age of the Mac, you should test the hardware first using either:

    Using Apple Hardware Test - Apple Support

    Using Apple Diagnostics - Apple Support

  • by FishingAddict,

    FishingAddict FishingAddict Sep 2, 2016 8:42 PM in response to FishingAddict
    Level 4 (1,532 points)
    Mac OS X
    Sep 2, 2016 8:42 PM in response to FishingAddict

    In addition, you can learn a lot about Mac troubleshooting by using the tool EtreCheck and learning where the various categories/directories referenced in the results are located:

    Using EtreCheck

     

    Nearly all Mac problems can be solved or diagnosed by looking in a few locations on the Mac where background and system processes are initiated from.  When booting or user login occurs, the Mac (like other *NIX) systems checks several directories for configuration files (e.g. .plist, KEXT) and then runs those processes that are referenced as necessary.  Learning where these few directories are in System scope and User scope is the key to knowing how to for example manually remove malware/adware, or to solve the problem of a no longer compatible KEXT from a 3rd party software or device installed long ago.

     

    Good luck.  If you need help with your existing used Mac from your cousin, post your EtreCheck results here and I'm sure someone will have a look and describe the issues seen and how you would address them.

  • by Nikko0728,

    Nikko0728 Nikko0728 Sep 2, 2016 9:36 PM in response to FishingAddict
    Level 1 (8 points)
    Mac OS X
    Sep 2, 2016 9:36 PM in response to FishingAddict

    Hey thanks for the replies, so i used EtreCheck and these are the results

    EtreCheck version: 3.0.3 (307)

    Report generated 2016-09-03 00:33:52

    Download EtreCheck from https://etrecheck.com

    Runtime 1:51

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    Ub not working

     

    Hardware Information: ⓘ

        MacBook Pro (15-inch, Mid 2010)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro6,2

        1 2.66 GHz Intel Core i7 CPU: 2-core

        4 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                Empty  

            BANK 1/DIMM0

                4 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 589

     

    Video Information: ⓘ

        Intel HD Graphics

        NVIDIA GeForce GT 330M - VRAM: 512 MB

            Color LCD 1440 x 900

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G1004) - Time since boot: about 5 hours

     

    Disk Information: ⓘ

        Hitachi HTS727575A9E364 disk0 : (750.16 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            MACINTOSH HD (disk1) / : 748.93 GB (724.03 GB free)

                Core Storage: disk0s2 749.30 GB Online

     

        MATSHITADVD-R   UJ-898   ()

     

    USB Information: ⓘ

        Apple Card Reader

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Computer, Inc. IR Receiver

        Apple Inc. Built-in iSight

     

    Gatekeeper: ⓘ

        Anywhere

     

    Kernel Extensions: ⓘ

            /Library/Application Support/VirtualBox

        [loaded]    org.virtualbox.kext.VBoxDrv (5.1.4 - 2016-09-02) [Support]

        [loaded]    org.virtualbox.kext.VBoxNetAdp (5.1.4 - 2016-09-02) [Support]

        [loaded]    org.virtualbox.kext.VBoxNetFlt (5.1.4 - 2016-09-02) [Support]

        [loaded]    org.virtualbox.kext.VBoxUSB (5.1.4 - 2016-09-02) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    164 Apple tasks

        [running]    67 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    45 Apple tasks

        [loaded]    162 Apple tasks

        [running]    83 Apple tasks

     

    Launch Daemons: ⓘ

        [not loaded]    org.virtualbox.startup.plist (2016-09-02) [Support]

     

    Internet Plug-ins: ⓘ

        Default Browser: 601 - SDK 10.11 (2016-07-08)

        QuickTime Plugin: 7.7.3 (2016-07-08)

     

    3rd Party Preference Panes: ⓘ

        None

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

             4%    WindowServer

             2%    kernel_task

             1%    fontd

             0%    com.apple.WebKit.WebContent(4)

             0%    corestoragehelperd

     

    Top Processes by Memory: ⓘ

        1.07 GB    com.apple.WebKit.WebContent(4)

        449 MB    kernel_task

        98 MB    WindowServer

        94 MB    Safari

        90 MB    Finder

     

    Virtual Memory Information: ⓘ

        76 MB    Free RAM

        3.92 GB    Used RAM (1.03 GB Cached)

        48 MB    Swap Used

     

    Diagnostics Information: ⓘ

        Sep 2, 2016, 07:27:48 PM    Self test - passed

  • by Nikko0728,

    Nikko0728 Nikko0728 Sep 3, 2016 1:10 PM in response to Nikko0728
    Level 1 (8 points)
    Mac OS X
    Sep 3, 2016 1:10 PM in response to Nikko0728

    I hope these can be of assistance, still researching

    Screen Shot 2016-09-03 at 4.03.01 PM.png

     

    Screen Shot 2016-09-03 at 4.04.02 PM.png

  • by Eric Root,

    Eric Root Eric Root Sep 3, 2016 2:00 PM in response to Nikko0728
    Level 9 (69,546 points)
    iTunes
    Sep 3, 2016 2:00 PM in response to Nikko0728

    There is nothing in the Etrecheck report worth mentioning. It appears the ports are registering in the System Information report. Did you run the test using the links FishingAddict provided?

  • by Nikko0728,

    Nikko0728 Nikko0728 Sep 4, 2016 6:42 AM in response to Eric Root
    Level 1 (8 points)
    Mac OS X
    Sep 4, 2016 6:42 AM in response to Eric Root

    I tried running the AHT recovery from the apple servers for this Mac but it said this computer isn't supported

  • by Nikko0728,

    Nikko0728 Nikko0728 Sep 4, 2016 7:04 AM in response to Nikko0728
    Level 1 (8 points)
    Mac OS X
    Sep 4, 2016 7:04 AM in response to Nikko0728

    I'm still doing research here on it, I saw some people tweaking their DSDT file and a plist file in AppleUSBEHCIPCI

    http://www.insanelymac.com/forum/topic/306777-guide-usb-fix-el-capitan-1011/

     

    I'm not gonna touch anything of course without learning more about whats going on but take a look at what i pulled up,

    my Mac identifier values

    Screen Shot 2016-09-04 at 9.43.58 AM.png

    I did a search for EHC1 in DSDT and came up with 2 finds:

    Screen Shot 2016-09-04 at 9.47.27 AM.png

     

    and

    Screen Shot 2016-09-04 at 9.47.48 AM.png

    I then did a search for EHC2 in the DSDT and came up with 3 finds:

    #1

    Screen Shot 2016-09-04 at 9.48.17 AM.png

    #2

    Screen Shot 2016-09-04 at 9.48.33 AM.png

    and #3

    Screen Shot 2016-09-04 at 9.48.48 AM.png

     

    I do hope this is helpful in some way or the other.

    Oh and Eric Root I saw that I may be able to burn my mac AHT to a cd and run it, I will report with what I get.

  • by Nikko0728,

    Nikko0728 Nikko0728 Sep 6, 2016 9:21 PM in response to Nikko0728
    Level 1 (8 points)
    Mac OS X
    Sep 6, 2016 9:21 PM in response to Nikko0728

    Hey guys so the AHT doesn't support my mac don't matter what i try.