How can I get my account re-enabled

How can I get my account re-enabled


Tried to link old account to my family sharing because it has some old apps that I purchased. It states that the account is disabled and cannot be added to family sharing

Posted on Sep 2, 2016 6:22 PM

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1 reply

Sep 3, 2016 10:46 AM in response to msktenn

Depends upon why it's been disabled. If for security reasons then resetting the password might fix it : If your Apple ID has been locked - Apple Support


You might then need to log out and back into the account wherever you're using it : What to do after you change your Apple ID email address or password - Apple Support


If that doesn't fix it, or if it's a different reason, contact iTunes Support : https://www.apple.com/emea/support/itunes/contact.html or use the 'contact us' link at the bottom right of every page on here

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How can I get my account re-enabled

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