hilltrot
Level 1 (4 points)
Notebooks

Q: I received a repair bill for $755.  What does this cover?

For a 13-inch Macbook pro retina 2015.

 

What does this $755 bill cover?  It says absolutely nothing in my repair statement.  Just lists the price and applicable tax.  Leaves no place for me to leave a message. Nothing.

MacBook Pro with Retina display, OS X Yosemite (10.10.3)

Posted on Sep 2, 2016 10:39 PM

by hilltrot,Solvedanswer
hilltrot hilltrot
Level 1 (4 points)
Notebooks
A:

Since I asked this on an Apple support website I thought it would be assumed that I was going through apple on my repair.  Yes I brought it to the "Genius" bar.   Unfortunately, I think the word "Genius" will soon have the same meaning as "special."

 

I was going to respond more than once to explain, but the Apple support forum wouldn't allow me.

 

From what I've been able to see online, the $755 is the standard repair cost for accidental damage.  It's a flat rate.  Unfortunately, the Apple technicians don't bother to actually say what they will repair before they actually do it.  My assumption is that they quote the price to basically tell the customer to "go away."  Only if the customer agrees to pay the price, will they actually perform the repair and afterwords tell the customer what they did. 

 

Apple doesn't charge the customer until they actually pick up their product, so don't expect to get a credit card number or anything else.

 

Thank you for your attempted help in this problem.

Posted on Sep 4, 2016 8:14 PM

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hilltrot

Q: I received a repair bill for $755.  What does this cover?

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  • Helpful answers

  • by seventy one,

    seventy one seventy one Sep 2, 2016 10:49 PM in response to hilltrot
    Level 6 (15,053 points)
    Peripherals
    Sep 2, 2016 10:49 PM in response to hilltrot

    I find that the genius bar primary assessment sets out the problem.   Did you receive such an assessment?

  • by BobTheFisherman,

    BobTheFisherman BobTheFisherman Sep 3, 2016 7:38 AM in response to hilltrot
    Level 6 (15,176 points)
    Sep 3, 2016 7:38 AM in response to hilltrot

    Ask whoever sent you the bill to itemize it.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 3, 2016 8:16 AM in response to hilltrot
    Level 5 (7,473 points)
    Notebooks
    Sep 3, 2016 8:16 AM in response to hilltrot

    In the mail (post)? An email? Did you have work done on something?

    All these are to evaluate whether this is REAL or a SCAM...

  • by hilltrot,

    hilltrot hilltrot Sep 3, 2016 11:10 AM in response to seventy one
    Level 1 (4 points)
    Notebooks
    Sep 3, 2016 11:10 AM in response to seventy one

    The Genius bar doesn't do that.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 3, 2016 11:32 AM in response to hilltrot
    Level 5 (7,473 points)
    Notebooks
    Sep 3, 2016 11:32 AM in response to hilltrot

    From

    Genius Bar - Apple Store - Apple

    http://www.apple.com/retail/geniusbar/

    What to expect at the Genius Bar

    ...

    During your session, your Genius will gather information about your system and answer your questions. If your product requires repair, the Genius will discuss repair options, explain any applicable charges, and prepare your equipment for repair.

    ...

    IF a repair was necessary, it follows that a "statement of work" would be prepared, in writing, if for no other reason than internal communications. This writing would logically be "in the system" for electronic transmission to whomever it may concern - including you in the form of an email.

     

    Who sent you the "bill"????

    hilltrot wrote:

     

    The Genius bar doesn't do that.

    Did you GO to the Genius Bar??? You do not tell us IF you went anywhere that might trigger this "bill".

  • by leroydouglas,

    leroydouglas leroydouglas Sep 3, 2016 11:35 AM in response to hilltrot
    Level 7 (22,778 points)
    Notebooks
    Sep 3, 2016 11:35 AM in response to hilltrot

    Who did the work?  What did they do?

     

    How would any of us in the ASC (Apple Support Communities)  know the answers to these question.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 3, 2016 11:43 AM in response to leroydouglas
    Level 5 (7,473 points)
    Notebooks
    Sep 3, 2016 11:43 AM in response to leroydouglas

    Howdy leroy

    Methinks full disclosure may show an attempted scam... though I have been wrong before, once

    I thought I was wrong, but was actually right... so I was wrong in thinking that I was wrong.

  • by leroydouglas,

    leroydouglas leroydouglas Sep 3, 2016 12:44 PM in response to ChitlinsCC
    Level 7 (22,778 points)
    Notebooks
    Sep 3, 2016 12:44 PM in response to ChitlinsCC

    ChitlinsCC wrote:

     

    Methinks full disclosure may show an attempted scam...

     

    It do sound suspect.

     

     

    hilltrot—was this an on-line repair job?? Did you give out your Credit card #

     

    I think I hear the distinct sucking sound of a wallet vac.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 3, 2016 12:50 PM in response to leroydouglas
    Level 5 (7,473 points)
    Notebooks
    Sep 3, 2016 12:50 PM in response to leroydouglas

    is in the details

  • by hilltrot,Solvedanswer

    hilltrot hilltrot Sep 4, 2016 8:14 PM in response to hilltrot
    Level 1 (4 points)
    Notebooks
    Sep 4, 2016 8:14 PM in response to hilltrot

    Since I asked this on an Apple support website I thought it would be assumed that I was going through apple on my repair.  Yes I brought it to the "Genius" bar.   Unfortunately, I think the word "Genius" will soon have the same meaning as "special."

     

    I was going to respond more than once to explain, but the Apple support forum wouldn't allow me.

     

    From what I've been able to see online, the $755 is the standard repair cost for accidental damage.  It's a flat rate.  Unfortunately, the Apple technicians don't bother to actually say what they will repair before they actually do it.  My assumption is that they quote the price to basically tell the customer to "go away."  Only if the customer agrees to pay the price, will they actually perform the repair and afterwords tell the customer what they did. 

     

    Apple doesn't charge the customer until they actually pick up their product, so don't expect to get a credit card number or anything else.

     

    Thank you for your attempted help in this problem.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 4, 2016 9:41 PM in response to hilltrot
    Level 5 (7,473 points)
    Notebooks
    Sep 4, 2016 9:41 PM in response to hilltrot

    We here are users helping other users

    We have only knowledge based on our own experiences with Apple Genius Bar and repair services

    We are asking probing questions so that we may understand YOUR experience as much as you do.

     

    The forum is "finicky" - even for those of us that use it regularly. You had bad luck in that this happened to you on your own problem thread.

     

    All the deductions you make sound reasonable. Unfortunate, but reasonable.

     

    If I were you, I would call the Store which you visited - or go back in person (best) - and speak to the Store Manager for a precise explanation. It then would be Apple "policy" and not anecdotal.

     

    You then could return here and enlighten all of us to the 'facts' of the matter so that next time the question is asked, we can refer them to your first hand knowledge in this thread.

     

    Best luck.