Security Update 2016-001 10.11.6 - Black Screen with Cursor

Hi,


After having installed the security update 2016-001 10.11.6 and the reboot as part of the installation process I get a white apple logo, the full white line blinks a couple of times and then I get a black screen with white cursor. Cursor moves with mouse but nothing else happens anymore and I don't get the login screen. This happened on my iMac (Retina 5K, late 2014) and on my MacBook Pro (2015).


Any help is greatly appreciated.


Best regards,

Tom

Posted on Sep 3, 2016 1:01 AM

Reply
17 replies

Jan 4, 2017 10:56 AM in response to Tommy27

All: I tried all of the solutions in this thread and many others. I finally decided to call Apple Care...(even though my iMac is out of warranty). I was on the phone for maybe 10 minutes and my problem was resolved.


Apple is investigating the issue and its causes and said that they will assist ANYONE who calls in with this issue (whether your Mac is in warranty or not).


They had me go into single user mode and after a couple short commands I was back in business. (Sorry, I do not remember the commands)


The gentlemen I spoke to was a senior advisor (Shane Boyle) and he even asked that I reply to a couple of the threads informing people that they can call for assistance even if your mac is out of warranty. He was very pleasant to talk to and very knowledgeable. Thanks Shane!

Sep 5, 2016 5:01 AM in response to Tommy27

I had this same problem.


It seems that for some reason, the update reset my preferences to require me to sign in with a password when I logged in, and then instead of switching from the Apple startup screen to the login screen, it went black (but apparently, still wanted me to sign in.)


I was able to start up in safe boot (hold the shift key after the startup chime), and then go into the System Preferences>Security & Privacy>General and unclick Require Password and Disable Automatic Login.


Then I restarted as usual, and while the screen went black briefly, it continued with the startup as normal. I don't know what happens if you recheck those options to require the password at login, but since then mine has been starting up normally. So far.

Sep 6, 2016 4:44 PM in response to Tommy27

I have a similar issue. After installing the update, the reboot did not go beyond a white screen. Eventually, the spinning ball started. I let it go for 10 hours, and eventually forced a reboot. It never went beyond the white screen even in safe mode. I restored from time machine (40 hr recovery time). My drive was nearly full (less than 100G of a 1TB drive available) so I removed about 200G, checked the hard disk using Disk Warrior (no errors), thought I would try again. Once again the problem happened. And again it took nearly 40 hrs to recover from time machine. MacBook Pro 15" Late 2013 model.

Sep 9, 2016 3:59 PM in response to Tommy27

I had this problem on two iMac 27" incl. one fresh out of the box 2 days ago. Installed Security Update 2016-001, computer restarted - Apple logo appears, progress bar appears gets about halfway through and screen goes black. Any attempts to remedy locally were futile. Things I tried that DID NOT WORK:

  1. Reset PRAM
  2. Reset NVRAM
  3. Restart
  4. Reinstall Mac OS X 10.11 from Recovery Disk


I was able to remote in to the machine via ssh/terminal so I could tell the machine appeared to be up and running, just no video. After some log diving I i finally located a crashing process that just kept repeating over and over. First I noticed "Report Crash" using ps -ax was spiking every few seconds. I then investigated /var/log/system.log (still working remotely) and noticed a 4 line error entry repeating over and over and over. Something to do with launch services (led):


com.apple.xpc.launchd[1] (com.apple.lsd[233]): Service exited due to signal: Segmentation fault: 11


After many hours of trial and error rooting around remotely using the terminal - I finally found a solution. Something in the /private/var/folders directory was causing the hang. I attempted to remove everything under /private/var/folders (using sudo rm -rf /private/var/folders/*) which yielded a few errors - files/dir that could not be deleted - but almost immediately the screen came to life and all has been well ever since.


Not sure what the problem is exactly - and the procedure above is not for novice users. Please if you are not familiar with using the terminal and especially root access - do not do anything shown in this thread. It is my hope that this thread is useful for Apple Techs to track down the problem.


09-08-16 - filed bug report with Apple -

28206235 - Black Screen After Installing Security Update 2016-001

Sep 9, 2016 4:32 AM in response to Tommy27

So I have faced the same problem and found the following to fix it.


In the terminal run the following commands to ensure that the update gets downloaded and installed.


$ sudo su
$ softwareupdate -i -a; shutdown -r now


It may not look like it is doing any thing but it is in the back ground. After my machine restarted I checked if the update was installed by opening the App Store.


Whilst my machine at this point recognized that the update was installed it once again, hung on shutdown. I run the Onyx App and had it run all the maintenance scripts. Onxy asked to restart my machine which I did and now everything is working.

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Security Update 2016-001 10.11.6 - Black Screen with Cursor

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