Cj261
Level 1 (4 points)
iPhone

Q: iwatch help

I Have a iPhone watch, however  is saying I can not pair my phone to it as this is already paired with another device. Please advise what I need to do.

 

kind regards

Apple Watch

Posted on Sep 3, 2016 4:15 AM

by Jonathan UK,Apple recommended
Jonathan UK Jonathan UK
Level 7 (28,975 points)
Apple Watch
A:

Hi

 

If the watch has not yet been erased, follow these steps:

 

  • On the watch, go to: Home screen (via a single press on the Digital Crown) > Settings (cog icon) > General > Reset > Erase all Content and Settings.

 

However, Activation Lock may also be enabled, which prevents unauthorised use of Apple Watch if it is lost or stolen. If so:

 

  • To be able to pair the watch to your own iPhone, you would need the previous owner to either enter their Apple ID and password on your iPhone or to turn the feature off via https://www.icloud.com/ by signing in with their Apple ID > Settings > My Devices > Click on Apple Watch > Click on the "X" > click on Remove.
  • If you cannot arrange for the previous owner to do this, you will not be able to use the watch. There is no way around this security feature.
  • More information: About Activation Lock on your Apple Watch - Apple Support

Posted on Sep 3, 2016 5:38 AM

Close
Cj261

Q: iwatch help

  • All replies
  • Helpful answers

  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Sep 3, 2016 5:38 AM in response to Cj261
    Level 7 (28,975 points)
    Apple Watch
    Sep 3, 2016 5:38 AM in response to Cj261

    Hi

     

    If the watch has not yet been erased, follow these steps:

     

    • On the watch, go to: Home screen (via a single press on the Digital Crown) > Settings (cog icon) > General > Reset > Erase all Content and Settings.

     

    However, Activation Lock may also be enabled, which prevents unauthorised use of Apple Watch if it is lost or stolen. If so:

     

    • To be able to pair the watch to your own iPhone, you would need the previous owner to either enter their Apple ID and password on your iPhone or to turn the feature off via https://www.icloud.com/ by signing in with their Apple ID > Settings > My Devices > Click on Apple Watch > Click on the "X" > click on Remove.
    • If you cannot arrange for the previous owner to do this, you will not be able to use the watch. There is no way around this security feature.
    • More information: About Activation Lock on your Apple Watch - Apple Support