I have customers send me .pdf documents that they have digitally signed. When I download the .pdf I can't see the digital signatures. However when I open the .pdf using a Microsoft Windows platform I can see the signatures. Any help?

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Level 1

7 points

I have customers send me .pdf documents that they have digitally signed. When I download the .pdf I can't see the digital signatures. However when I open the .pdf using a Microsoft Windows platform I can see the signatures. Any help?

iPhone 6, iOS 9.3.1

Posted on Sep 3, 2016 1:41 PM

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Answer 1

imobl

Level 7

21,126 points

Sep 3, 2016 3:17 PM in response to Jonesy78

What app/program are they using to sign the documents?

What app are you using to view the documents after signing?

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Answer 2

Jonesy78 Author

Level 1

7 points

Sep 4, 2016 10:33 AM in response to Jonesy78

MY customer used Adobe Acrobat Reader to add the initials and used the same to view it.

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