joed_t16
Level 1 (4 points)
iTunes

Q: Itunes does not recognize my iPad (PC user)

I have an iPad 3 running on iOS 9.2.1 and it was not recognized by my itunes 12.4.3.1 (PC - win 10). I updated my iOS to 9.3.5 hoping it will solve the problem but it did not. I also tried to follow the instructions on If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support (If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support) but it did not also work for me. I badly need to connect my ipad to itunes to transfer my eBooks. Hope you could help me regarding this matter. Thank you.

iPad (3rd gen) Wi-Fi, iOS 9.3.5

Posted on Sep 4, 2016 8:36 AM

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joed_t16

Q: Itunes does not recognize my iPad (PC user)

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  • Helpful answers

  • by roaminggnome,

    roaminggnome roaminggnome Sep 4, 2016 10:15 AM in response to joed_t16
    Level 10 (96,711 points)
    Sep 4, 2016 10:15 AM in response to joed_t16

    So you tried another computer as it says in the article?  Did that computer see the iPad?

     

    Did you contact Apple Support as it said in the article?  What did they say?

     

    You went through all of the troubleshooting steps for the Mobile device driver?

     

    Have you tried recovery mode?

  • by turingtest2,

    turingtest2 turingtest2 Sep 6, 2016 12:05 PM in response to joed_t16
    Level 10 (84,884 points)
    iTunes
    Sep 6, 2016 12:05 PM in response to joed_t16

    If your iOS device isn't showing in iTunes try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

    For step 3 above, open the device manager. Expand any of these sections that are listed.

    • Universal Serial Bus Controllers
    • Imaging Devices
    • Portable Devices
    • Other Devices

    Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

     

     

     

    Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support which is Apple's version of the advice above.

     

     

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates. 64-bit users could also try the alternate Download iTunes for Windows (64-bit - for older video cards) build which is sometimes a useful workaround.

     

     

     

    Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.4.0.119 to 12.3.3.17 or 12.3.2.35, for example, then you'll also need to roll back the library database using the method described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

     

     

     

    tt2