laurynwh
Level 1 (4 points)
iPhone

Q: All my pictures are suddenly gone from my iPhone gallery and when I take a picture on camera roll it won't let me tap on the photo?

my photo gallery is suddenly empty and when I take a picture on the camera roll it shows up on the square (where you can review it) but won't let me click on it. When I go onto my photo gallery, it hasn't saved there. No screenshots save, no photos I take save. Please someone help!

iPhone 5s, iOS 8.1

Posted on Sep 4, 2016 8:02 AM

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laurynwh

Q: All my pictures are suddenly gone from my iPhone gallery and when I take a picture on camera roll it won't let me tap on the photo ... more

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  • by elcpu,

    elcpu elcpu Sep 4, 2016 8:30 AM in response to laurynwh
    Level 6 (15,759 points)
    Photos for Mac
    Sep 4, 2016 8:30 AM in response to laurynwh

    First go to Settings and check your restrictions to make they are not blocking usage.

     

    Then try holding down the Home and Wake/Sleep buttons at the same time for about 15 seconds until the Apple logo appears. You will not lose anything.

     

    If a restart does not help try a System Restore. First backup your device using iTunes. Also import your photos to your computer and copy all important data if possible. Try restoring from backup first and testing it. If it does not help, you may have to restore as New and reconfigure from scratch as the backup could be corrupted. For this reason it is important to have your photos and data saved separately from the backup. Here are the steps for a Restore:

    https://support.apple.com/en-us/HT201252

     

    If the above steps do not help, you may have to have it tested at an Apple store.

  • by laurynwh,

    laurynwh laurynwh Sep 4, 2016 8:42 AM in response to elcpu
    Level 1 (4 points)
    iPhone
    Sep 4, 2016 8:42 AM in response to elcpu

    I Tried the first suggestion and it didn't work unfortunately. And with the second one, I have no photos on my iPhone because they disappeared, since they aren't here I can't save them on my laptop,  so I can't try that. Thank you though:)