denise fromgalena

Level 1 (8 points)

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Q: I phone 5S

When I receive a call, I am unable to hear the caller. They can hear me, but I only hear a faint sound from the caller

Any suggestions?

iPhone 5s, iOS 9.3.5

Posted on Sep 4, 2016 12:21 PM

I have this question too

Q: I phone 5S

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Helpful answers

by jameson.h,

jameson.h Sep 5, 2016 2:53 PM in response to denise fromgalena
Community Specialists

Sep 5, 2016 2:53 PM in response to denise fromgalena

Hi denise fromgalena!

I see that you're unable to hear callers on your iPhone. It's certainly important to be able to hear on your iPhone, so I'm glad to offer some help. Please see the link below for instructions on how to troubleshoot this issue.

If you can‘t hear a person on a call or voicemail or if the sound isn‘t clear on your iPhone

Thanks for using Apple Support Communities.

Cheers!
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