Donna20a
Level 1 (4 points)
Wireless

Q: AirPort Time Capsule Help!!

I have an AirPort Time Capsule which has been backing up my computer for the last 2 years.  We have recently changed our router and now cannot back up.  This is obviously due to the wifi name and password different to what is stored in the Time Capsule.  I have looked at various help notes and manuals but it states to click on edit and I cannot see this.  There is no edit when I go into Applications - Utilities - AirPort, just my time capsule with

AirPort Time Capsule

Posted on Sep 4, 2016 12:56 PM

by Bob Timmons,Apple recommended
Bob Timmons Bob Timmons
Level 10 (104,842 points)
Wireless
A:

Make sure that the Time Capsule is powered on.  The indicator light might be green, or it might be slowly blinking amber.

 

Hold in the reset button  (located just to the right of the power cord socket) with a ball point pen for 7 to 8 seconds, then release the reset button. Allow a full minute for the Time Capsule to restart to a slow, blinking amber light status.

 

Now the Time Capsule is back to its original settings so that you can set it up again to work with the new router. Kappy assumed that you had already done all of this.

 

Follow the instructions in the Setup Guide to set up the Time Capsule again, just like you did before. If you don't have the Setup Guide handy, it is linked just below.

 

AirPort Time Capsule 802.11ac - Setup GuideJun 11, 2013 - 2 MB

Posted on Sep 5, 2016 12:18 PM

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Donna20a

Q: AirPort Time Capsule Help!!

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  • Helpful answers

  • by Kappy,

    Kappy Kappy Sep 4, 2016 1:35 PM in response to Donna20a
    Level 10 (269,995 points)
    Desktops
    Sep 4, 2016 1:35 PM in response to Donna20a

    Open Airport Utility. Navigate to the wireless setup using the button menu on the upper part of the Airport Utility display window. There you can change what you need to change - name of the Wi-Fi network and the new password. Click on Update when completed.

  • by Donna20a,

    Donna20a Donna20a Sep 5, 2016 10:59 AM in response to Kappy
    Level 1 (4 points)
    Wireless
    Sep 5, 2016 10:59 AM in response to Kappy

    Thanks for the reply but I can't see any wireless setup button.  When I go into the Airport Utility Display window this is what I see:

    Screen Shot 2016-09-05 at 18.54.24.png

    When I click on 'Other wi-fi devices', it just says nothing discovered.  Also the loading circle just keeps going round and round.

     

    Any help is much appreciated!!  It's driving me round the bend!!

  • by Bob Timmons,Helpful

    Bob Timmons Bob Timmons Sep 5, 2016 11:24 AM in response to Donna20a
    Level 10 (104,842 points)
    Wireless
    Sep 5, 2016 11:24 AM in response to Donna20a

    Kappy's reply seems to assume that you have reset the Time Capsule back to its factory default settings using a Hard Reset and that you will be setting it up again to work with your "new" network.

     

    This is really the only way to get things working again when you change Internet providers, or even just change the modem on an existing network.

     

    Please clarify if you have performed a Hard Reset on the Time Capsule.

     

    Would also really help if you could provide the make and model number of the device that you likely call your "modem". 

     

    As it stands now, our crystal ball is not showing us much about your network at all, so we have to ask for your help.

     

    Once the Time Capsule is set up and working......then......you will need to reset Time Machine on your Mac to get backups working again. But, first things first.  Let's get the Time Capsule set up and working as a first task.

  • by Donna20a,

    Donna20a Donna20a Sep 5, 2016 11:24 AM in response to Bob Timmons
    Level 1 (4 points)
    Wireless
    Sep 5, 2016 11:24 AM in response to Bob Timmons

    Thanks so much for this Bob.

     

    I haven't done a Hard Reset on the time capsule.

     

    With regards to the make and model of the device, do you mean my AirPort Time Capsule or my router?

     

    Thanks

    Donna

  • by Csound1,

    Csound1 Csound1 Sep 5, 2016 11:28 AM in response to Donna20a
    Level 9 (50,016 points)
    Desktops
    Sep 5, 2016 11:28 AM in response to Donna20a

    I think Bob is referring to neither of them, he is referring to the modem you use to access the internet (which may also act as router)

  • by Bob Timmons,

    Bob Timmons Bob Timmons Sep 5, 2016 11:38 AM in response to Donna20a
    Level 10 (104,842 points)
    Wireless
    Sep 5, 2016 11:38 AM in response to Donna20a

    You might call it your "modem", or your "modem/router", or your "gateway", or your "router".

     

    But, it is the device to which the Time Capsule will connect in order to obtain an Internet connection.

  • by Donna20a,

    Donna20a Donna20a Sep 5, 2016 11:49 AM in response to Bob Timmons
    Level 1 (4 points)
    Wireless
    Sep 5, 2016 11:49 AM in response to Bob Timmons

    Just had a look at the router but it just says 'Sky Connect', there doesn't seem to be a model number on it.

  • by Csound1,

    Csound1 Csound1 Sep 5, 2016 11:53 AM in response to Donna20a
    Level 9 (50,016 points)
    Desktops
    Sep 5, 2016 11:53 AM in response to Donna20a

    Look on the underside (if you haven't already)

  • by Bob Timmons,

    Bob Timmons Bob Timmons Sep 5, 2016 11:57 AM in response to Donna20a
    Level 10 (104,842 points)
    Wireless
    Sep 5, 2016 11:57 AM in response to Donna20a

    If you look on the back of the Sky Connect device.......how many Ethernet ports do you see?

     

    Does the device look something like this on the back?  With multiple Ethernet ports?

     

    Modem Router.png

     

    Or, does it look like this?  With only one Ethernet port?

     

    Modem.png

  • by Donna20a,

    Donna20a Donna20a Sep 5, 2016 12:01 PM in response to Bob Timmons
    Level 1 (4 points)
    Wireless
    Sep 5, 2016 12:01 PM in response to Bob Timmons

    Like the first one, with multiple Ethernet ports.

  • by Bob Timmons,

    Bob Timmons Bob Timmons Sep 5, 2016 12:10 PM in response to Donna20a
    Level 10 (104,842 points)
    Wireless
    Sep 5, 2016 12:10 PM in response to Donna20a

    Thanks.  There should be an Ethernet cable that connects from one of the Ethernet ports on your modem/router.....they will be marked something like this <--> ........to the WAN "O" port on the back of the Time Capsule.

     

    Is that correct?

     

    If yes, does  your Time Capsule look like a "tower" or does it look like a "flat or square" pizza box?

     

    Do you know how to perform a Hard Reset on the Time Capsule?

  • by Donna20a,

    Donna20a Donna20a Sep 5, 2016 12:12 PM in response to Bob Timmons
    Level 1 (4 points)
    Wireless
    Sep 5, 2016 12:12 PM in response to Bob Timmons

    Yes, that's correct, my Time Capsule is like a tower.

     

    No, I don't know how to perform a Hard Reset.

  • by Bob Timmons,Apple recommended

    Bob Timmons Bob Timmons Sep 5, 2016 12:18 PM in response to Donna20a
    Level 10 (104,842 points)
    Wireless
    Sep 5, 2016 12:18 PM in response to Donna20a

    Make sure that the Time Capsule is powered on.  The indicator light might be green, or it might be slowly blinking amber.

     

    Hold in the reset button  (located just to the right of the power cord socket) with a ball point pen for 7 to 8 seconds, then release the reset button. Allow a full minute for the Time Capsule to restart to a slow, blinking amber light status.

     

    Now the Time Capsule is back to its original settings so that you can set it up again to work with the new router. Kappy assumed that you had already done all of this.

     

    Follow the instructions in the Setup Guide to set up the Time Capsule again, just like you did before. If you don't have the Setup Guide handy, it is linked just below.

     

    AirPort Time Capsule 802.11ac - Setup GuideJun 11, 2013 - 2 MB

  • by Donna20a,

    Donna20a Donna20a Sep 5, 2016 12:22 PM in response to Bob Timmons
    Level 1 (4 points)
    Wireless
    Sep 5, 2016 12:22 PM in response to Bob Timmons

    Thank you!!  Will go and try this now.