RedSoxVolKano

Q: Music Won't Sync To iPhone 6

I have a Windows 10 Laptop, iTunes 12.4.3.1 and an iPhone 6 (iOS 9.3.5). I select albums to sync to my iPhone and they won't sync. I've tried resetting my iPhone, disabling cloud services, disabling "Show Apple Music", different cables, etc etc etc...and still nothing. This just started happening after upgrading my iPhone's iOS last week. Any ideas or instructions as to what I can do to fix this problem, would be much appreciated.

 

Thanks!

iPhone 6, iOS 9.3.5

Posted on Sep 4, 2016 3:10 PM

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Q: Music Won't Sync To iPhone 6

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  • by jdo_apple,

    jdo_apple jdo_apple Sep 5, 2016 3:53 PM in response to RedSoxVolKano
    Community Specialists
    Sep 5, 2016 3:53 PM in response to RedSoxVolKano

    Hello RedSoxVolKano,


    Thanks for that info and choosing the Apple Support Communities. I know how important getting these albums working on your iPhone is to you! If I understand correctly, you are unable to sync some albums from iTunes to your iPhone. Good news is I have some suggestions to resolve this issue. First, make sure the albums play in iTunes, because if the music files iTunes uses are missing, it can create a behavior like this. But if the albums play in iTunes, then I would suggest un-sync all the music from iTunes to your iPhone, restart your iPhone and computer, and then try syncing over the albums and test the issue again.


    Restart your iPhone, iPad, or iPod touch

    Move content from iTunes on your computer to your iPhone, iPad, or iPod touch


    Cheers!

  • by turingtest2,

    turingtest2 turingtest2 Sep 6, 2016 9:52 AM in response to RedSoxVolKano
    Level 10 (86,039 points)
    Apple TV
    Sep 6, 2016 9:52 AM in response to RedSoxVolKano

    You mention Apple Music. If you enable iCloud Music Library on the iPhone then instead of syncing with iTunes your iPhone gets access to your iCloud Music Library. You should find you can stream, or download for offline use, anything that you add to your library, however you can no longer sync music over USB. Turn iCloud Music Library off on the device if you wish to revert to regular syncing.

     

    The following steps may help with erratic behaviour. They assume that all of the content you want on the device is in your library ready for restoring. If it isn't see Recover your iTunes library from your iPod or iOS device first. I would also recommend you copy everything out of the camera roll if you haven't already.

     

    1. Backup device.
    2. Restore as a new device.
    3. Restore the backup you made earlier.

     

    Use an encrypted backup if you want to preserve passwords, wi-fi settings, web history and health data where appropriate.

     

    tt2