Widderic Films
Level 1 (5 points)
Safari

Q: Webpages not fully loading.

Doesn't matter which browser I use. 

 

I have tried different DNS servers and have even tried disabling the DNS fetching but that won't work either.

 

Sometimes I'll just have to refresh the page a few times for a video to work or for certain thumbnails to show up.  But mostly it just partially loads a page as if it gives up.

 

Maddening, please help?

MacBook Pro with Retina display, OS X Yosemite (10.10.5)

Posted on Sep 4, 2016 9:44 PM

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Widderic Films

Q: Webpages not fully loading.

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  • Helpful answers

  • by dominic23,

    dominic23 dominic23 Sep 5, 2016 2:39 AM in response to Widderic Films
    Level 8 (41,443 points)
    Mac OS X
    Sep 5, 2016 2:39 AM in response to Widderic Films

         Start up in Safe Mode. https://support.apple.com/kb/PH21875?locale=en_US

     

        If this doesn’t help, please run EtreCheck and post the report here.

        http://etresoft.com/etrecheck

     

        Download it, open Downloads folder, click on it to open and select”Open”  in the dialog to run it.

        Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste it when you reply.

  • by Widderic Films,

    Widderic Films Widderic Films Sep 6, 2016 2:45 PM in response to Widderic Films
    Level 1 (5 points)
    Safari
    Sep 6, 2016 2:45 PM in response to Widderic Films

    Ok I have the report, also thank you for the 2 replies.  I suppose I could also try flushing the cache in terminal and deleting the .plist file in my library.  But I'll share this report with you first.  Thanks agin.

    EtreCheck version: 3.0.3 (307)

    Report generated 2016-09-06 17:43:17

    Download EtreCheck from https://etrecheck.com

    Runtime 1:33

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    Webpages are only partially loading. Question mark boxes instead of thumbnails, or thumbnails missing.  Refreshing the page sometimes works but rarely. 

     

    Hardware Information: ⓘ

        MacBook Pro (Retina, 15-inch, Mid 2014)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro11,3

        1 2.8 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Not upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 350

     

    Video Information: ⓘ

        Intel Iris Pro

        NVIDIA GeForce GT 750M - VRAM: 2048 MB

            Color LCD 2880 x 1800

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE SSD SM1024F disk0 : (1 TB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 999.35 GB (172.88 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 999.70 GB Online

     

    USB Information: ⓘ

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Configuration files: ⓘ

        /etc/hosts - Count: 17

     

    Gatekeeper: ⓘ

        Anywhere

     

    Kernel Extensions: ⓘ

            /Applications/Toast 11 Titanium/Spin Doctor.app

        [not loaded]    com.hzsystems.terminus.driver (4 - 2014-11-30) [Support]

     

            /Library/Extensions

        [loaded]    at.obdev.nke.LittleSnitch (3.5.1 - SDK 10.8 - 2016-09-04) [Support]

     

            /System/Library/Extensions

        [loaded]    com.LaCie.ScsiType00 (1.8.0 - SDK 10.5 - 2016-09-04) [Support]

        [loaded]    com.nvidia.CUDA (1.1.0 - 2016-09-04) [Support]

     

            ~/Library/Services/ToastIt.service/Contents/MacOS

        [not loaded]    com.roxio.TDIXController (2.0 - 2014-11-30) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    6 Apple tasks

        [loaded]    161 Apple tasks

        [running]    71 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    47 Apple tasks

        [loaded]    159 Apple tasks

        [running]    84 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2015-04-27) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2015-04-26) [Support]

        [running]    com.bjango.istatmenusagent.plist (2015-10-04) [Support]

        [running]    com.bjango.istatmenusnotifications.plist (2015-10-04) [Support]

        [running]    com.bjango.istatmenusstatus.plist (2015-10-04) [Support]

        [running]    com.canon.MFManager.plist (2012-05-22) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

        [running]    com.lacie.LaCieDesktopManagerAgent.plist (2016-09-06) [Support]

        [loaded]    com.nvidia.CUDASoftwareUpdate.plist (2016-09-06)

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.SwitchBoard.plist (2015-04-27) [Support]

        [running]    com.adobe.adobeupdatedaemon.plist (2015-04-26) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-28) [Support]

        [loaded]    com.apple.aelwriter.plist (2014-12-07)

        [running]    com.apple.qmaster.qmasterd.plist (2010-08-25)

        [running]    com.bjango.istatmenusdaemon.plist (2015-10-04) [Support]

        [loaded]    com.ea.origin.ESHelper.plist (2015-02-07) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-09-01) [Support]

        [loaded]    com.lacie.LaCieDesktopManagerDaemon.plist (2015-03-30) [Support]

        [loaded]    com.macpaw.CleanMyMac3.Agent.plist (2015-10-17) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2014-05-09) [Support]

        [loaded]    com.nvidia.cuda.launcher.plist (2015-01-08) [Support]

        [loaded]    uk.co.canimaansoftware.ClamXavHelper.plist (2016-09-03) [Support]

        [loaded]    uk.co.canimaansoftware.ClamXavHelperUpdater.plist (2016-09-03) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2015-01-08) [Support]

        [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist (2016-09-02)

        [loaded]    uk.co.canimaansoftware.clamxav.UninstallWatcher.plist (2016-09-03)

     

    User Login Items: ⓘ

        Dropbox    Application  (/Applications/Dropbox.app)

        CleanMyMac 3 Menu    Application  (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

        Photo Stream URL    SMLoginItem  (/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-09-05) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-08)

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-09-05) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-08)

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

        SharePointBrowserPlugin: 14.4.2 - SDK 10.6 (2016-04-18) [Support]

        PepperFlashPlayer: 22.0.0.209 - SDK 10.6 (2016-07-13) [Support]

        Unity Web Player: UnityPlayer version 4.6.2f1 - SDK 10.6 (2015-02-04) [Support]

        Silverlight: 5.1.40728.0 - SDK 10.6 (2016-01-17) [Support]

        MeetingJoinPlugin: Unknown - SDK 10.6 (2016-04-18) [Support]

     

    Audio Plug-ins: ⓘ

        DVCPROHDAudio: 1.3.2 (2014-12-23)

     

    3rd Party Preference Panes: ⓘ

        CUDA Preferences (2014-11-18) [Support]

        Flash Player (2016-06-28) [Support]

        Flip4Mac WMV (2014-05-12) [Support]

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

             3%    kernel_task

             3%    WindowServer

             2%    Safari

             2%    hidd

             2%    fontd

     

    Top Processes by Memory: ⓘ

        1.01 GB    kernel_task

        328 MB    com.apple.WebKit.WebContent(3)

        180 MB    mdworker(9)

        164 MB    Dropbox

        147 MB    Finder

     

    Virtual Memory Information: ⓘ

        11.00 GB    Free RAM

        4.99 GB    Used RAM (2.00 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Sep 6, 2016, 05:39:16 PM    Self test - passed

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Sep 6, 2016 3:40 PM in response to Widderic Films
    Level 10 (119,320 points)
    Apple Watch
    Sep 6, 2016 3:40 PM in response to Widderic Films

    Start by uninstalling CleanMyMac >   http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-3

     

    Next, uninstall one third party Safari plug-in at a time then test Safari. Go to your Safari menu bar click Safari > Preferences then select the Security tab. Deselect:   Allow Plug-ins. Quit then restart Safari to test. If webpages load as they should, you need to uninstall one plugin at a time to test.

     

    Start with the most problematic.

     

    PepperPointBrowser plugin then Unity Web Player, then MeetingJoinPlugin.

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-09-05) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-08)

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-09-05) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-08)

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

        SharePointBrowserPlugin: 14.4.2 - SDK 10.6 (2016-04-18) [Support]

        PepperFlashPlayer: 22.0.0.209 - SDK 10.6 (2016-07-13) [Support]

        Unity Web Player: UnityPlayer version 4.6.2f1 - SDK 10.6 (2015-02-04) [Support]

        Silverlight: 5.1.40728.0 - SDK 10.6 (2016-01-17) [Support]

        MeetingJoinPlugin: Unknown - SDK 10.6 (2016-04-18) [Support]



    Net monitoring software such as Little Snitch can also prevent webpages from downloading.