moumou2

Q: iphone locked

my iphone 5 is locked , he's requesting for my appke ID and the password , i did enter my info (they are 100% correct ) , but a pop up shown and it says that the ID cant oppen this iphone . i did deleted the phone frome icloud , but it still stuck on activation mode

iPhone 5, iOS 9.3.4

Posted on Sep 4, 2016 5:14 PM

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Q: iphone locked

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  • by stevejobsfan0123,

    stevejobsfan0123 stevejobsfan0123 Sep 4, 2016 5:17 PM in response to moumou2
    Level 8 (43,447 points)
    iPhone
    Sep 4, 2016 5:17 PM in response to moumou2

    It sounds like you purchased this iPhone second-hand, and the previous owner was negligent in removing their information from the phone before giving it to you. Because Activation Lock is an anti-theft mechanism, there is absolutely no way to proceed without the original owner's Apple ID and password. If you are not the original owner, then see if you can get a refund. If not, then you are out of luck.

     

    If you are the original owner, Apple can remove the lock. You will need to provide proof-of-purchase, like the receipt. You can use one of the support options here to call Apple or make an appointment at the store: http://getsupport.apple.com.

  • by moumou2,

    moumou2 moumou2 Sep 4, 2016 5:44 PM in response to stevejobsfan0123
    Level 1 (8 points)
    iPhone
    Sep 4, 2016 5:44 PM in response to stevejobsfan0123

    i m the original owner , i cant contact them because my country does not exist in the choices