Cancel a purchase

Question

Level 1

4 points

Cancel a purchase

Resently I just looked up some application on apple store. Next day when I tried to uptade aplications installed before on my ipad, I received masage saying that there is a billing problem with a previous purchase, please update your payment method. My debit card is under my apple strore payment even though I didnot purchase anything it charges me fees. How can i cancel that? please send answer to my email. ****** @gmail.com. Thanks

iPhone 5, iOS 8, null

Posted on Sep 4, 2016 5:24 PM

Reply

Answer 1

ChrisJ4203

Level 10

236,345 points

Sep 4, 2016 5:34 PM in response to Dr.Salim

See this support document about how Apple and iTunes handle attempts to make purchases and changes to payment types in iTunes. It is very possible it was not a charge, but a hold to verify the payment type. If this is the case, the amount is small and will be returned to your account within a day or so. It really isn't deducted, it is just a hold. iTunes Store charges on credit and debit card statements - Apple Support

Reply