Q: activation lock on my ipad can't open
the trouble was started after i was agreed to upgrade the IOS system. The ipad ask apple id and password to open activation lock. know my apple id account and the password. i can open that account on PC. With same apple id and same password, it can't recognize on my ipad. please help.
iPad, indonesia
Posted on Sep 4, 2016 9:26 PM
Are you the original iPad owner? Do you see a clue that says something like "This iPad was locked by Apple ID abcxxxxxx@yahoo.com"? If so, is this your Apple ID?
Anyway, here are details about Activation Lock:
Find My iPhone Activation Lock - Apple Support
If you are not the original iPad owner, contact that person and ask them to release the iPad from Find My iPad.
Posted on Sep 4, 2016 9:56 PM