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Akothari
Level 1 (4 points)
Mac OS X

Q: How do I fix the panic (cpu 0 call error...

When i powered my MacBook Pro i received an error msg:

panic(cpu 0 caller 0xffffff8026a59241): "Unable to find driver for this platform: \"ACPI".\n"@SourceChache/xnu/xnu-2050.20.9/lokit/Kernel/IOPlatformExport.cpp:15 48

 

it lists bunch of hex numbers and Kernel Version: 12.2.1 etc....

 

How do i fix this so that i can use my macbook pro.

 

THanks for your cooperation.

Posted on Sep 4, 2016 11:33 PM

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Akothari

Q: How do I fix the panic (cpu 0 call error...

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  • by BobHarris,

    BobHarris BobHarris Sep 5, 2016 6:11 AM in response to Akothari
    Level 6 (19,257 points)
    Mac OS X
    Sep 5, 2016 6:11 AM in response to Akothari

    Can you boot at all?  If not, can you boot into "Safe" mode?

    <http://support.apple.com/kb/ht1564>

     

    If you can get booted via "Safe" mode, can you post the full panic report?

    Kernel Panic reports: Finder -> Go -> Go to Folder -> /Library/Logs/DiagnosticReports

    <http://support.apple.com/kb/ht2546>

    <http://support.apple.com/en-us/HT200553>

    The panic report should have "panic" in the file name.

     

    If you cannot boot normal, and cannot boot into "Safe" mode, can you boot the "Recovery" partition?

    Boot holding Command-R, then run Disk Utility -> Repair

  • by Eric Root,

    Eric Root Eric Root Sep 5, 2016 7:40 AM in response to Akothari
    Level 9 (69,536 points)
    iTunes
    Sep 5, 2016 7:40 AM in response to Akothari

    Startup Issues - Resolve

     

    Startup Issues - Resolve (2)

     

    Startup Issues - Resolve (3)

  • by Akothari,

    Akothari Akothari Sep 5, 2016 10:15 PM in response to BobHarris
    Level 1 (4 points)
    Mac OS X
    Sep 5, 2016 10:15 PM in response to BobHarris

    Thanks for your quick response. I tried rebooting in safe mode but still received the same panic error. So I rebooted the machine in Recovery partition and ran Disk Utility - Repair on Macintosh HD partition that's where i have most of my files. It finished repairing successfully. I also tried the same on Disk 1 which is the Mac OS X Base System. But i could only verify disk as repair disk was grayed out. Should I reboot the system again?

     

    Thanks

     

    Abhay

  • by Akothari,

    Akothari Akothari Sep 5, 2016 10:23 PM in response to Akothari
    Level 1 (4 points)
    Mac OS X
    Sep 5, 2016 10:23 PM in response to Akothari

    i also ran CRC checksum and completed with this msg CRC32 $1AC68BFC

  • by BobHarris,

    BobHarris BobHarris Sep 6, 2016 6:17 AM in response to Akothari
    Level 6 (19,257 points)
    Mac OS X
    Sep 6, 2016 6:17 AM in response to Akothari

    You might want to re-install Mountain Lion over top of the existing install.

     

    While the recovery partition is a striped down OS X, it is still running the operating system, just fewer drivers.  That tends to imply that your hardware might be OK, and makes me think maybe the operating system has become corrupt.

     

    Re-installing over top of the existing operating system will re-write new good files over any that maybe corrupt.

     

    Of course the operating system modules should not become corrupt, but it does happen.  A failing disk could cause this.  Or marginal RAM.  Both of which may not be bothering the recovery mode, so hardware failing is still a possibility.

     

    You may want to make a Genius Bar appointment at an Apple store and have them perform a free evaluation (repairs you authorize would cost)