iki88
Level 1 (8 points)
Notebooks

Q: Safari freezing el capitan 10.11.6

I have problem that happen every few days once or more times when i click to list all tabs and then when start typing website by name to search it in tab list safari freeze that i must force quit and that makes me problem because my work depend on internet, not want to use chrome or any other browser. I hoped since first day mac is stable without errors but it seems, first overheating, bluetooth problem, now safari freeze why new OS X updates not fix this?

I tried to find solution for this before posting question but i cant search anymore please help me if anyone know what to do, thanks

MacBook Pro with Retina display, OS X El Capitan (10.11.6)

Posted on Sep 5, 2016 4:29 AM

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iki88

Q: Safari freezing el capitan 10.11.6

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  • Helpful answers

  • by dominic23,

    dominic23 dominic23 Sep 5, 2016 5:27 AM in response to iki88
    Level 8 (41,450 points)
    Mac OS X
    Sep 5, 2016 5:27 AM in response to iki88

    Go step by step and test.

     

    1. Disable Extensions and test.

     

        Safari > Preferences > Extensions

        Uncheck boxes beside “Enable Extension”  and test.

        Enable Extensions one by one and test.

        To uninstall any extension, select it and click the “Uninstall” button.

     

    2. Delete Caches

     

        Close all windows and quit all applications.

        Hold "option" key down and click "Go" menu in the Finder menu bar.

        Select "Library" from the dropdown.

        Library > Caches > com.apple.Safari

        Right click the com.apple.Safari file and select "Move To Trash.

        Test Safari.

     

    3. Delete com.apple.Safari.plist file and test.

        Empty the Trash.

        Quit all applications.

        Hold the option key down and click the "Go" menu in the Finder menu bar.

        Select "Library" from the drop down.

        Library > Preferences >  com.apple.Safari.plist

        Right click on it and select "Move it to Trash".

        Restart.    Relaunch Safari.

     

        If this doesn’t help, “Put Back” the com.apple.Safari.plist

     

        Right click on  the Trash icon in the Dock and select “Open”.

        Right click on the com.apple.Safari.plist and select “Put Back”.

  • by Eric Root,

    Eric Root Eric Root Sep 5, 2016 5:44 AM in response to iki88
    Level 9 (69,546 points)
    iTunes
    Sep 5, 2016 5:44 AM in response to iki88

    Safari Freezing When Typing in Address Bar of Mac OS X & iOS

  • by tygb ,

    tygb tygb Sep 5, 2016 6:46 AM in response to iki88
    Level 1 (131 points)
    Sep 5, 2016 6:46 AM in response to iki88

    Hello !

               So , there is an issue in safari it's freezing some steps are there to be followed .

    If system is heated up run SMC Reset the System Management Controller (SMC) on your Mac - Apple Support

     

    Also try safe mode : OS X El Capitan: Start up in safe mode

    secondly verify that in safari preferences extensions are off  , in safari preferences keep the settings as in screen shot

    Screen Shot 2016-09-05 at 7.04.44 PM.png

     

    Please click on go to go folder and remove contents of caches , cookies , saved application state , safari ( if you are using book marks don't select it and rest of the contents must be selected ) .

     

    Select the contents by pressing command + A and delete by pressing command + delete on the key board .

     

    Restart from apple logo and empty the trash .

    Screen shots are there for reference

    Screen Shot 2016-09-05 at 6.54.26 PM.png

    Screen Shot 2016-09-05 at 6.55.06 PM.png

    Screen Shot 2016-09-05 at 6.55.39 PM.png

    Screen Shot 2016-09-05 at 6.57.58 PM.png

    Note : These are  some trouble shooting steps , but i am not sure if you have installed any anti virus as recommended it should be not used , inspite of removing malware it can delete some important system files .

     

    Thanks !