Q: Incomplete iOS update
My software began to update yesterday when my iPhone 6 was not connected to WiFi or a power source so I stupidly attempted to stop the update, unsuccessfully, then powered down my phone to stop it. Now the phone will only turn on to the connect to itunes screen. I have attempted many times to do so, when my itunes (up to date version) prompts me to attempt an update of the phone, says it is unable to update, then prompts me to do a factory reset. Even the factory reset is unsuccessful. I seem to have hit a brick wall here, not sure what to do, and the nearest apple store is ~4 hours away. Please help!
Posted on Sep 5, 2016 8:35 AM
Follow the troubleshooting instructions in this support document. If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
You need to get your device into Recovery Mode. Also, understand that getting it into Recovery Mode may take more than one attempt.
Posted on Sep 5, 2016 8:38 AM