my.name.is.Kay
Level 1 (8 points)
iPhone

Q: Emoticons in native mail app

Hi all,

 

I'm using iPhone 6s Plus with latest iOS 9.3.5

I use iOS native mail app for all my accounts (Hotmail, Gmail, Yahoo)

I noticed that the emoticons are not showing correctly in the emails I send and receive. The emoticons show as weird question mark. Some of the senders also use iOS native mail app on new devices.

 

Is there a reason for this? Thank you in advanced.

iPhone 6s Plus, iOS 9.3.5

Posted on Sep 5, 2016 10:11 AM

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my.name.is.Kay

Q: Emoticons in native mail app

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  • Helpful answers

  • by Rudegar,

    Rudegar Rudegar Sep 5, 2016 11:21 AM in response to my.name.is.Kay
    Level 7 (28,309 points)
    Wireless
    Sep 5, 2016 11:21 AM in response to my.name.is.Kay

    IF the mail provider does not support the Unicode emoties there is nothing the mail client can do

  • by my.name.is.Kay,

    my.name.is.Kay my.name.is.Kay Sep 5, 2016 11:42 AM in response to Rudegar
    Level 1 (8 points)
    iPhone
    Sep 5, 2016 11:42 AM in response to Rudegar

    True Rudegar. However, this is not the case. Hotmail supports emoticons. I just verified that emoticons are displayed correctly when I use Outlook App on my iPhone. I think the issue is from the native iOS mail app.

  • by Tom Gewecke,

    Tom Gewecke Tom Gewecke Sep 5, 2016 1:02 PM in response to my.name.is.Kay
    Level 9 (78,991 points)
    Sep 5, 2016 1:02 PM in response to my.name.is.Kay

    my.name.is.Kay wrote:

     

    I noticed that the emoticons are not showing correctly in the emails I send and receive. The emoticons show as weird question mark.

     

    Send me a test email with the emoticons which you think are not showing correct (tom at bluesky dot org) and I will try to find the problem.

     

    The most likely reason for question marks would be that the emoticons are only recently approved and recipients fonts are not yet updated to include them, but the only way to tell is to see what is being sent.

  • by my.name.is.Kay,

    my.name.is.Kay my.name.is.Kay Sep 5, 2016 11:28 PM in response to Tom Gewecke
    Level 1 (8 points)
    iPhone
    Sep 5, 2016 11:28 PM in response to Tom Gewecke

    Thank you Tom. I have sent you an email with generic emoticons

     

       flower

    ❤ red heart

       laughing with tears

     

    i don't think the issue is related to newly approved emoticons,, I noticed the issue with any emoticon, AND only when the email is sent through native iOS app. As I mentioned in my last post, emoticons shows perfectly while using Outlook app on my iPhone.

  • by Tom Gewecke,

    Tom Gewecke Tom Gewecke Sep 7, 2016 6:03 AM in response to my.name.is.Kay
    Level 9 (78,991 points)
    Sep 7, 2016 6:03 AM in response to my.name.is.Kay

    Thanks for the email testing.  It looks like certain emoji, such Ghost U+1f47b. get mangled when sent via outlook.com, but not via gmail or yahoo.  I don’t know why this would occur...