HT201487: If you forgot your Apple ID password

Learn about If you forgot your Apple ID password
zhanelita

Q: Apple id password problem

I tried to reset a forgotten password several times for Iphone 5, it says: "Account Recovery in Progress.Your request for account recovery is still being processed.When your account is ready for recovery, instructions will be sent to the phone number you provided.Account recovery will take a few days."

It is been several weeks, that I don't receive any message or e-mail related to this issue. Maybe it is because we don't have tech.support in Kazakhstan, and even Russia tech.support not contacting KZ numbers.

 

Actually, as I forgot my previous Apple ID, I opened another one, but then Iphone 5S was locked and asked for previous password. In Ipad I have previous apple id, but still it always asking for password, that I can not reset.

 

Who knows how to solve this issue?

 

List of steps I tried:

1. visiting https://iforgot.apple.com/, always same answer to wait for instructions to phone number

2. contacting tech.support in Russia to call me, it doesn't work

3. reading all topics related to apple id password problem

iPhone 5

Posted on Sep 5, 2016 9:45 AM