Q: invoiced for purchase I didn't approve
I have recently received an invoice via email from Apple for an item that I did not order or purchase. Therefore I believe my apple account has been compromised.
I have now changed my password & completed the form 'cancel and manage subscriptions' but I haven't received an email back from Apple regarding the cancellation of this order.
Can anyone help me in finding out how to ensure this unapproved purchase is cancelled from my account so that i am not charged for something i did not purchase?
Also if there are other forms or someone/group i should contact in particular regarding my compromised account I would be very grateful if someone could let me know.
many thanks in advance for your help
Camgirl2
Posted on Sep 5, 2016 10:32 AM
What 'form' did you fill in ? It's likely to have been a phishing email trying to get your account and payment details and not from Apple.
Phishing and similar emails : Phishing & Other Suspicious Emails
Phishing emails : Identifying fraudulent "phishing" email - Apple Support
Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support
Viewing your account's purchase history : See your purchase history in the iTunes Store - Apple Support
If it's a genuine email and it shows on your account's purchase history, and no else has access to your account or devices/computers, then contact iTunes Support : https://support.apple.com/contact . And change your account's password http://appleid.apple.com (is that how you've already changed it ?) - after changing it : What to do after you change your Apple ID email address or password - Apple Support.
If it is a phishing email you could forward it to Apple : reportphishing@apple.com , and then delete it.
Posted on Sep 5, 2016 10:36 AM