invoiced for purchase I didn't approve

Question

Level 1

9 points

invoiced for purchase I didn't approve

I have recently received an invoice via email from Apple for an item that I did not order or purchase. Therefore I believe my apple account has been compromised.

I have now changed my password & completed the form 'cancel and manage subscriptions' but I haven't received an email back from Apple regarding the cancellation of this order.

Can anyone help me in finding out how to ensure this unapproved purchase is cancelled from my account so that i am not charged for something i did not purchase?

Also if there are other forms or someone/group i should contact in particular regarding my compromised account I would be very grateful if someone could let me know.

many thanks in advance for your help

Camgirl2

Posted on Sep 5, 2016 10:32 AM

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Answer 1

King_Penguin

Level 10

334,336 points

Sep 5, 2016 10:36 AM in response to camgirl2

What 'form' did you fill in ? It's likely to have been a phishing email trying to get your account and payment details and not from Apple.

Phishing and similar emails : Phishing & Other Suspicious Emails

Phishing emails : Identifying fraudulent "phishing" email - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

Viewing your account's purchase history : See your purchase history in the iTunes Store - Apple Support

If it's a genuine email and it shows on your account's purchase history, and nobody else has access to your account or devices/computers, then contact iTunes Support : https://support.apple.com/contact . And change your account's password http://appleid.apple.com (is that how you've already changed it ?) - after changing it : What to do after you change your Apple ID email address or password - Apple Support.

If it is a phishing email you could forward it to Apple : reportphishing@apple.com , and then delete it.

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Answer 2

ChrisJ4203

Level 10

236,327 points

Sep 5, 2016 2:23 PM in response to camgirl2

This invoice that you received, did you check your purchases in your iTunes account to see if that was an actual purchase, or did you check your bank account to see if there was an actual charge?

It is very possible the invoice that you received was a phishing attempt to get your account information. Did you click on any links in this invoice to add/remove/change any of your account info? If you did that, then you may have provided the information to compromise your account. If you did not do that, and made changes to your account via iTunes individually, then you should not have a problem. However, changes to your passcode in iTunes triggers a number of other things that have to be looked at. See this support document for that info. What to do after you change your Apple ID email address or password - Apple Support

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Answer 3

camgirl2 Author

Level 1

9 points

Sep 5, 2016 2:26 PM in response to ChrisJ4203

Thank you for responding, you are correct, it was a phishing email as the form required me to fill in my account details address etc. I have alerted my bank, changed all apple and other passwords to be on the safe side. thank you for the link to the apple support page, it was very helpful, hopefully I won't be so stupid next time! thank you for your help!

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Answer 4

camgirl2 Author

Level 1

9 points

Sep 5, 2016 2:29 PM in response to King_Penguin

Thank you for responding, you are correct, it was a phishing email (I found no trace of the purchase in y bank or itunes account!), the form required me to fill in my account details address etc so I have alerted my bank, changed all apple and other passwords to be on the safe side.

I have forwarded on the email to Apple (thank you for the phishing email link).

Hopefully I won't be so stupid next time! thank you for your help!

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Answer 5

ChrisJ4203

Level 10

236,327 points

Sep 5, 2016 2:39 PM in response to camgirl2

I'm glad I was able to help. Don't feel stupid. These people are very good at what they do, that is how they make their money, etc.. So long as it is a learning lesson, then it isn't all in vain. Take care and good luck.

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