Imac display issues following Yosemite upgrade

Question

Level 1

8 points

Imac display issues following Yosemite upgrade

Since upgrade to Yosemite my iMac has a very 'glitchy' display... Pixels flashing all over the screen, strange pixels following the mouse etc..

When I boot into safe mode the issue is gone so I assume that it rules out a graphics card issue. I've had a read over other posts and someone suggested to run a script to determine what is causing the error. I've done this but do know know how to decipher the output.

Link to older post with same issue and suggested script etc: https://discussions.apple.com/thread/6604981?answerId=30603036022#30603036022

I've ran the script that Linc so kindly posted above and will post the results below:

http://www.pastebin.com/embed_iframe/R5ATQcz1

I wondered if anyone can see what this issue is and suggest how I can get back up and running again.

Any help would be great.

Many thanks,

Devs.

Mac Pro, Mac OS X (10.6.8)

Posted on Sep 5, 2016 12:14 PM

Reply

Answer 1

Eric Root

Level 10

684,597 points

Sep 6, 2016 9:39 AM in response to DevsRocks

Most people advise not to use cleaning programs. They can destroy your computer operation as they may already have done.

CleanMyMac2 Un-install

After un-installing, use this program to make sure you got all the pieces.

EasyFind – Spotlight Replacement

Uninstall Kapersky. Its tends to interfere with the computer's operation while providing minimal to no benefit.

Kapersky Uninstall

Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Reply

Answer 2

DevsRocks Author

Level 1

8 points

Sep 6, 2016 11:17 AM in response to Eric Root

Hello Eric and many thanks for your helpful reply! I have done everything that you have suggested and will paste the output file below...

Any further help would be greatly appreciated as I really need to get up and running again soon 😟

EtreCheck version: 3.0.3 (307)

Report generated 2016-09-06 19:08:57

Download EtreCheck from https://etrecheck.com

Runtime 1:58

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Hardware Information: ⓘ

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 3.4 GHz Intel Core i7 CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

4 GB DDR3 1600 MHz ok

BANK 1/DIMM1

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

NVIDIA GeForce GTX 675MX - VRAM: 1024 MB

iMac 2560 x 1440

System Software: ⓘ

OS X Yosemite 10.10.5 (14F1912) - Time since boot: about one day

Disk Information: ⓘ

APPLE HDD ST1000DM003 disk1 : (1 TB) (Rotational)

EFI (disk1s1) <not mounted> : 210 MB

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk2) / : 1.11 TB (33.94 GB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 999.34 GB Online

APPLE SSD SM128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Boot OS X (disk0s3) <not mounted> : 134 MB

Macintosh HD (disk2) / : 1.11 TB (33.94 GB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 999.34 GB Online

USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Anywhere

Kernel Extensions: ⓘ

/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hypervisor (11.0.0 31193 - SDK 10.9 - 2016-03-20) [Support]

[not loaded] com.parallels.kext.netbridge (11.0.0 31193 - SDK 10.9 - 2016-03-20) [Support]

[not loaded] com.parallels.kext.usbconnect (11.0.0 31193 - SDK 10.9 - 2016-03-20) [Support]

[not loaded] com.parallels.kext.vnic (11.0.0 31193 - SDK 10.9 - 2016-03-20) [Support]

/Applications/Transmit/Transmit.app

[not loaded] com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.6 - 2015-10-12) [Support]

/Library/Extensions

[loaded] at.obdev.nke.LittleSnitch (3.6.1 nightly (4354) - SDK 10.8 - 2016-09-05) [Support]

[not loaded] com.kaspersky.kext.klif (3.4.1a26 - 2016-09-05) [Support]

[not loaded] com.kaspersky.nke (2.1.0 - 2016-09-05) [Support]

/System/Library/Extensions

[not loaded] com.dymo.usbprinterclassdriver.kext (1.1 - SDK 10.10 - 2016-09-05) [Support]

[not loaded] com.leapfrog.codeless.kext (2.0 - 2016-09-05) [Support]

[not loaded] com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10 - 2016-09-05) [Support]

[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.97 - 2016-09-05) [Support]

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.97 - 2016-09-05) [Support]

Startup Items: ⓘ

ProTec6: Path: /Library/StartupItems/ProTec6

Startup items are obsolete in OS X Yosemite

System Launch Agents: ⓘ

[not loaded] 5 Apple tasks

[loaded] 143 Apple tasks

[running] 64 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 49 Apple tasks

[loaded] 134 Apple tasks

[running] 80 Apple tasks

Launch Agents: ⓘ

[running] at.obdev.LittleSnitchUIAgent.plist (2016-02-17) [Support]

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-03-30) [Support]

[running] com.dymo.dls.webservice.plist (2016-01-28) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-24) [Support]

[running] com.rim.BBAlbumArtCacher.plist (2013-06-25) [Support]

[running] com.rim.BBLaunchAgent.plist (2013-06-25) [Support]

[not loaded] com.teamviewer.teamviewer.plist (2015-09-30) [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist (2015-09-30) [Support]

[loaded] org.macosforge.xquartz.startx.plist (2014-05-17) [Support]

Launch Daemons: ⓘ

[running] at.obdev.littlesnitchd.plist (2016-02-17) [Support]

[loaded] com.adobe.SwitchBoard.plist (2013-07-23) [Support]

[failed] com.adobe.fpsaud.plist (2016-01-29) [Support]

[loaded] com.bombich.ccc.plist (2014-05-28) [Support]

[not loaded] com.dymo.pnpd.plist (2016-01-28) [Support]

[loaded] com.google.keystone.daemon.plist (2016-09-05) [Support]

[loaded] com.hikvision.iVMS-4200.plist (2015-09-02) [Support]

[loaded] com.leapfrog.connect2.authdaemon.plist (2015-04-16) [Support]

[loaded] com.macpaw.CleanMyMac2.Agent.plist (2015-07-28) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[running] com.rim.BBDaemon.plist (2013-06-25) [Support]

[loaded] com.teamviewer.Helper.plist (2015-09-30) [Support]

[not loaded] com.teamviewer.teamviewer_service.plist (2015-09-30) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2014-05-17) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2013-07-23) [Support]

[running] com.leapfrog.connect2.lflauncher.plist (2015-04-16) [Support]

[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist (2016-09-06)

[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist (2016-09-06)

[not loaded] com.synology.CloudStation.plist (2014-01-07)

User Login Items: ⓘ

N4RA379GBW.com.busymac.busycal2.alarm SMLoginItem (/Applications/BusyCal.app/Contents/Library/LoginItems/N4RA379GBW.com.busymac.b usycal2.alarm.app)

Internet Plug-ins: ⓘ

WebVideoPlugin: 3.0.5.26 - SDK 10.8 (2015-09-02) [Support]

DYMO NPAPI Addin: 1.0 - SDK 10.10 (2016-01-28) [Support]

Default Browser: 600 - SDK 10.10 (2015-07-17)

DYMO Safari Addin: Unknown - SDK 10.10 (2016-01-28) [Support]

Unity Web Player: UnityPlayer version 5.3.2f1 - SDK 10.6 (2016-02-16) [Support]

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-03-30) [Support]

FlashPlayer-10.6: 20.0.0.306 - SDK 10.6 (2016-02-10) [Support]

Silverlight: 5.1.30317.0 - SDK 10.6 (2014-04-24) [Support]

QuickTime Plugin: 7.7.3 (2016-09-05)

Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-10) Outdated! Update

SharePointBrowserPlugin: 14.5.9 - SDK 10.6 (2015-12-22) [Support]

AdobePDFViewer: 10.1.1 (2013-07-23) [Support]

GarminGpsControl: 4.2.0.0 - SDK 10.8 (2014-03-31) [Support]

JavaAppletPlugin: 15.0.0 - SDK 10.10 (2014-01-22) Check version

Safari Extensions: ⓘ

ExifExt - phriedrich - http://phriedrich.de (2015-09-01)

Open in Internet Explorer - Parallels - http://www.parallels.com (2014-09-10)

3rd Party Preference Panes: ⓘ

Flash Player (2016-01-29) [Support]

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

60% kernel_task

36% mds

12% mdworker(9)

3% WindowServer

3% fontd

Top Processes by Memory: ⓘ

1.07 GB kernel_task

492 MB softwareupdated

197 MB mds_stores

164 MB Finder

131 MB cfprefsd(2)

Virtual Memory Information: ⓘ

8.98 GB Free RAM

7.02 GB Used RAM (4.61 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Sep 6, 2016, 06:50:26 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-06-185026_ [redacted].crash

/System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

Sep 6, 2016, 06:50:18 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-06-185018_ [redacted].crash

Sep 6, 2016, 06:50:10 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-06-185010_ [redacted].crash

Sep 6, 2016, 06:48:38 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-06-184838_ [redacted].crash

Sep 6, 2016, 06:48:30 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-06-184830_ [redacted].crash

Sep 6, 2016, 06:48:16 PM ~/Library/Logs/DiagnosticReports/Safari_2016-09-06-184816_[redacted].crash

com.apple.Safari - /Applications/Safari.app/Contents/MacOS/Safari

Sep 6, 2016, 06:39:00 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-06-183900_ [redacted].crash

Sep 6, 2016, 06:38:47 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-06-183847_ [redacted].crash

Sep 5, 2016, 02:00:18 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-05-140018_ [redacted].crash

Sep 5, 2016, 02:00:10 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-05-140010_ [redacted].crash

Sep 5, 2016, 01:59:57 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-05-135957_ [redacted].crash

Sep 5, 2016, 01:58:48 PM Self test - passed

Sep 5, 2016, 11:36:34 AM /Library/Logs/DiagnosticReports/WindowServer_2016-09-05-113634_[redacted].crash

/System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/WindowSe rver

Sep 5, 2016, 11:36:33 AM ~/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2016-09-05-113633_[redacted].crash

com.microsoft.error_reporting - /Library/Application Support/Microsoft/*/Microsoft Error Reporting.app/Contents/MacOS/Microsoft Error Reporting

Sep 5, 2016, 10:01:11 AM ~/Library/Logs/DiagnosticReports/Transmit_2016-09-05-100111_[redacted].crash

com.panic.Transmit - /Applications/Transmit.app/Contents/MacOS/Transmit

Sep 5, 2016, 09:08:20 AM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2016-09-05-090820_[redacted] .crash

/Library/Application Support/BlackBerry/RimAlbumArtDaemon

Sep 5, 2016, 09:08:08 AM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2016-09-05-090808_[redacted] .crash

Sep 5, 2016, 09:07:58 AM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2016-09-05-090758_[redacted] .crash

Sep 5, 2016, 09:07:49 AM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2016-09-05-090749_[redacted] .crash

Sep 5, 2016, 09:07:37 AM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2016-09-05-090737_[redacted] .crash

Sep 5, 2016, 09:07:27 AM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2016-09-05-090727_[redacted] .crash

Sep 5, 2016, 09:07:16 AM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2016-09-05-090716_[redacted] .crash

Sep 5, 2016, 09:07:06 AM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2016-09-05-090706_[redacted] .crash

Sep 5, 2016, 09:06:57 AM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2016-09-05-090657_[redacted] .crash

Sep 5, 2016, 09:06:46 AM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2016-09-05-090646_[redacted] .crash

Sep 5, 2016, 09:06:36 AM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2016-09-05-090636_[redacted] .crash

Sep 5, 2016, 09:06:14 AM ~/Library/Logs/DiagnosticReports/BusyCal_2016-09-05-090614_[redacted].crash

com.busymac.busycal2 - /Applications/BusyCal.app/Contents/MacOS/BusyCal

Sep 5, 2016, 09:05:45 AM ~/Library/Logs/DiagnosticReports/Sonos_2016-09-05-090545_[redacted].crash

com.sonos.macController - /Applications/Sonos.app/Contents/MacOS/Sonos

Reply

Answer 3

John Galt

Level 10

146,390 points

Sep 6, 2016 11:50 AM in response to DevsRocks

"CleanMyMac" remains installed. That's not surprising, since its uninstallation instructions do not work. Read below.

It is not reasonable to expect a Mac to operate normally after using CleanMyMac. Like many ill-conceived "cleaning" utilities, it is capable of corrupting a Mac to the point that erasing it completely is the only practicable means of recovery. CleanMyMac is not the only example; it is merely popular due to marketing strategies that are as effective as they are intrusive.

There is no practicable way to reverse the effects of having used CleanMyMac2 other than to reinstall all affected files from backups or their original sources. Its developer's uninstallation instructions are ineffective despite their recent claims to the contrary. Only MacPaw, its developer, can know the reason for that, but I can think of two possibilities: either they are purposefully leaving components behind for reasons known only to them, or they simply don't know what they're doing. Neither one of those possibilities is particularly comforting for the user.

Reinstalling OS X alone will have no effect on either removing CleanMyMac or reversing the damage it is capable of inflicting upon a system.

To recover from the effects of having used it to modify OS X, the additional software you require and the essential files you need, follow the applicable recovery procedure below:

If you have a backup that you created prior to using CleanMyMac, now is the time to use it. For Time Machine, boot OS X Recovery, and at the Mac OS X Utilities screen, choose Restore from Time Machine Backup. Choose a date preceding the installation of CleanMyMac.
If you do not have a backup that predates the use of CleanMyMac, create one now. To do that read Use Time Machine to back up or restore your Mac.
- The recovery procedure will require that you erase the Mac using OS X Recovery, and then create a new User Account whose contents will be empty. You will then be able to use Setup Assistant to migrate your essential documents including photos, music, work products and other essential files.
- To erase and install OS X read How to reinstall OS X on your Mac.
  - Follow the instructions in that document under Erase your drive and install OS X.
  - Then, follow the procedure in Move your content to a new Mac.
  - When asked how you want to transfer your information, select Transfer from a Mac, Time Machine backup, or startup disk.
  - Under Select the Information to Transfer, select only your previous User account and do not select "Applications", "Computer and Network Settings" or "Other files and folders". De-select those choices.
- Subsequent to using Setup Assistant, you will need to reinstall the essential software you may require, once again remembering to install software only from their original sources, and omitting all non-essential software.
- "Non-essential software" is a broad category that includes but is not limited to third party "cleaning", "maintenance", and "anti-virus" products.

Reply

Answer 4

DevsRocks Author

Level 1

8 points

Sep 6, 2016 12:36 PM in response to John Galt

Thanks John and well spotted! I'm quietly confident that CleanMyMac is not the issue here. So before embarking on the au what painful journey to remove I would be interested to hear of any other potential options.

many thanks, Devs

Reply

Answer 5

John Galt

Level 10

146,390 points

Sep 6, 2016 2:13 PM in response to DevsRocks

Since upgrade to Yosemite my iMac has a very 'glitchy' display... Pixels flashing all over the screen, strange pixels following the mouse etc..

When I boot into safe mode the issue is gone so I assume that it rules out a graphics card issue.

Given that your iMac's GPU appears to be functioning normally, the question for you to answer is what will cause its drivers to operate abnormally, or fail to load upon booting normally.

The obvious answer is the presence of ill-conceived "cleaning" and / or "anti-virus" apps, both of which have the demonstrated ability to irreversibly alter OS X's kernel. If you want to use such things, then your Mac is functioning as expected.

Reply

Answer 6

DevsRocks Author

Level 1

8 points

Sep 8, 2016 6:56 AM in response to John Galt

Fair comment John and thanks again for the help. I have done as suggested however the issue still persists unfortunately 😟 I have rerun the report and will paste its output below.

Any further help or suggestions would be great. As I need to get up and running again 😟

Many thanks,

Devs.

EtreCheck version: 3.0.3 (307)

Report generated 2016-09-08 06:51:50

Download EtreCheck from https://etrecheck.com

Runtime 1:43

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: No problem - just checking

Hardware Information: ⓘ

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 3.4 GHz Intel Core i7 CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

4 GB DDR3 1600 MHz ok

BANK 1/DIMM1

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

NVIDIA GeForce GTX 675MX - VRAM: 1024 MB

iMac 2560 x 1440

System Software: ⓘ

OS X Yosemite 10.10.5 (14F27) - Time since boot: about one hour

Disk Information: ⓘ

APPLE HDD ST1000DM003 disk1 : (1 TB) (Rotational)

EFI (disk1s1) <not mounted> : 210 MB

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk2) / : 1.11 TB (197.16 GB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 999.34 GB Online

APPLE SSD SM128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Boot OS X (disk0s3) <not mounted> : 134 MB

Macintosh HD (disk2) / : 1.11 TB (197.16 GB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 999.34 GB Online

USB Information: ⓘ

HGST Touro Mobile 3.0 1 TB

EFI (disk3s1) <not mounted> : 210 MB

USB3 (disk3s2) /Volumes/USB3 : 999.86 GB (51.57 GB free)

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

Unknown Files: ⓘ

/System/Library/LaunchAgents/com.apple.ManagedClientAgent.enrollagent.plist

/System/Library/CoreServices/ManagedClient.app/Contents/Resources/ManagedClient Agent -j

One unknown file found. [Check files]

System Launch Agents: ⓘ

[not loaded] 4 Apple tasks

[loaded] 152 Apple tasks

[running] 56 Apple tasks

System Launch Daemons: ⓘ

[failed] com.apple.Kerberos.digest-service.plist (2015-07-23)

[not loaded] 47 Apple tasks

[loaded] 140 Apple tasks

[running] 74 Apple tasks

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2013-07-23) [Support]

[running] com.leapfrog.connect2.lflauncher.plist (2015-04-16) [Support]

[not loaded] com.synology.CloudStation.plist (2014-01-07)

Internet Plug-ins: ⓘ

Default Browser: 600 - SDK 10.10 (2015-07-16)

QuickTime Plugin: 7.7.3 (2016-09-08)

Safari Extensions: ⓘ

ExifExt - phriedrich - http://phriedrich.de (2015-09-01)

Open in Internet Explorer - Parallels - http://www.parallels.com (2014-09-10)

3rd Party Preference Panes: ⓘ

None

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

3% WindowServer

2% fontd

0% kernel_task

0% dpd

Top Processes by Memory: ⓘ

920 MB kernel_task

328 MB mds_stores

131 MB Finder

115 MB cfprefsd(2)

98 MB mdworker(8)

Virtual Memory Information: ⓘ

13.00 GB Free RAM

3.41 GB Used RAM (2.06 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Sep 8, 2016, 06:48:51 AM /Library/Logs/DiagnosticReports/SecurityAgent_2016-09-08-064851_[redacted].cras h

/System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc/Contents/MacOS/SecurityAgent

Sep 8, 2016, 06:48:48 AM /Library/Logs/DiagnosticReports/WindowServer_2016-09-08-064848_[redacted].crash

/System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/WindowSe rver

Sep 8, 2016, 05:25:48 AM Self test - passed

Sep 8, 2016, 05:24:53 AM ~/Library/Logs/DiagnosticReports/EtreCheck_2016-09-08-052453_[redacted].crash

com.etresoft.EtreCheck - /Users/USER/Desktop/EtreCheck.app/Contents/MacOS/EtreCheck

Sep 8, 2016, 05:24:34 AM ~/Library/Logs/DiagnosticReports/EtreCheck_2016-09-08-052434_[redacted].crash

Sep 8, 2016, 05:21:51 AM /Library/Logs/DiagnosticReports/WindowServer_2016-09-08-052151_[redacted].crash

Sep 8, 2016, 01:07:13 AM /Library/Logs/DiagnosticReports/WindowServer_2016-09-08-010713_[redacted].crash

Reply

Answer 7

Eric Root

Level 10

684,597 points

Sep 8, 2016 8:59 AM in response to DevsRocks

Try running the combo update. It installs all previous updates plus the new one, which can replace any files that may have become corrupted.

10.10.5 Combo Update

Reply

Answer 8

John Galt

Level 10

146,390 points

Sep 8, 2016 9:11 AM in response to DevsRocks

Numerous processes are crashing. The crashes are not limited to operating system processes, but include "EtreCheck" as well as Microsoft and other products.

In addition to crashing or not loading or otherwise corrupted graphics drivers, the next question for you to answer is what is causing fundamental operating system processes and other programs to crash.

If you remain "quietly confident that CleanMyMac is not the issue here" I leave it to you to provide the obvious answer.

Reply

Answer 9

DevsRocks Author

Level 1

8 points

Sep 8, 2016 9:41 AM in response to Eric Root

Many thanks for the reply Eric, could you please let me know how I install the combo update? cheers, Steve

Reply

Answer 10

Eric Root

Level 10

684,597 points

Sep 8, 2016 9:46 AM in response to DevsRocks

You are welcome. Download it from the link, control - click the download and select Open. That should give you the option to install it.

Reply

Answer 11

DevsRocks Author

Level 1

8 points

Sep 8, 2016 12:31 PM in response to Eric Root

TThanks Eric, will try now. Sorry didn't spot the d/l on my phone.

Reply

Answer 12

DevsRocks Author

Level 1

8 points

Sep 8, 2016 1:08 PM in response to DevsRocks

Just Tried the combo update via the download but unfortunately the problem still persists 😟 I have no idea what to do.. Any thoughts chaps as this is crippling me now 😟

Devs.

Reply

Answer 13

John Galt

Level 10

146,390 points

Sep 8, 2016 1:35 PM in response to DevsRocks

DevsRocks wrote:

I have no idea what to do..

I explained what you need to do in my initial reply.

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Answer 14

DevsRocks Author

Level 1

8 points

Sep 8, 2016 1:37 PM in response to John Galt

John I thank you for your reply. However I do not see how it can help me. I did as you suggested and wiped and reinstalled. The app that you hate is now got yet my issue persist. I'm just trying to fix my Mac so I can work again.

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Answer 15

John Galt

Level 10

146,390 points

Sep 8, 2016 1:58 PM in response to DevsRocks

I did as you suggested and wiped and reinstalled. The app that you hate is now got yet my issue persist.

An "erase and reinstall" followed by installing no additional software will result in restoring a Mac to the condition it was when it was built. If you still experience display artifacts, random crashes, and poor performance, then the only possible cause is defective hardware.

I harbor no hatred for apps, no matter what they are or who they're from. The point is that "cleaning" apps are destructive in nature. They work by deleting files, programs and components of programs they consider extraneous. There is no justification for vague assertions that this alleged flotsam causes or contributes to degraded performance or eliminating it can fix anything, yet people continue to succumb to those ridiculous claims with disturbing regularity.

They're all scams with one sole purpose: to take your money, whether or not they are "free".

Excerpted from Effective defenses against malware and other threats:

Never install any product that claims to "clean up", "speed up", "optimize", "boost" or "accelerate" your Mac; to "wash" it, "tune" it, or to make it "shiny". Those claims are absurd.

Such products are very aggressively marketed. They are all scams.

They generally operate on the flawed premise that a Mac accumulates "junk" that needs to be routinely "cleaned out" for optimum performance.

Trial versions of those programs are successful because they provide the instant gratification of greater free disk space.

That increased space is the result of irreversible destruction of files, programs, or operating system components normally protected from inadvertent alteration or deletion. The eventual result will be unreliable operation, poor performance and random crashes that may not become evident for months or even years after their use, when updates to programs or OS X are eventually released.

Memory "cleaners" that circumvent OS X's memory management algorithms work by purging inactive memory contents to mass storage, which can only result in degraded performance and accelerated hardware failure.

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