Q: Imac display issues following Yosemite upgrade
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Sep 6, 2016 9:39 AMby Eric Root,Most people advise not to use cleaning programs. They can destroy your computer operation as they may already have done.
After un-installing, use this program to make sure you got all the pieces.
EasyFind – Spotlight Replacement
Uninstall Kapersky. Its tends to interfere with the computer's operation while providing minimal to no benefit.
Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
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Sep 6, 2016 11:17 AMby DevsRocks,Hello Eric and many thanks for your helpful reply! I have done everything that you have suggested and will paste the output file below...
Any further help would be greatly appreciated as I really need to get up and running again soon
EtreCheck version: 3.0.3 (307)
Report generated 2016-09-06 19:08:57
Download EtreCheck from https://etrecheck.com
Runtime 1:58
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Hardware Information: ⓘ
iMac (27-inch, Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac13,2
1 3.4 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
BANK 0/DIMM1
4 GB DDR3 1600 MHz ok
BANK 1/DIMM1
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ⓘ
NVIDIA GeForce GTX 675MX - VRAM: 1024 MB
iMac 2560 x 1440
System Software: ⓘ
OS X Yosemite 10.10.5 (14F1912) - Time since boot: about one day
Disk Information: ⓘ
APPLE HDD ST1000DM003 disk1 : (1 TB) (Rotational)
EFI (disk1s1) <not mounted> : 210 MB
Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk2) / : 1.11 TB (33.94 GB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 999.34 GB Online
APPLE SSD SM128E disk0 : (121.33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Boot OS X (disk0s3) <not mounted> : 134 MB
Macintosh HD (disk2) / : 1.11 TB (33.94 GB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 999.34 GB Online
USB Information: ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Anywhere
Kernel Extensions: ⓘ
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (11.0.0 31193 - SDK 10.9 - 2016-03-20) [Support]
[not loaded] com.parallels.kext.netbridge (11.0.0 31193 - SDK 10.9 - 2016-03-20) [Support]
[not loaded] com.parallels.kext.usbconnect (11.0.0 31193 - SDK 10.9 - 2016-03-20) [Support]
[not loaded] com.parallels.kext.vnic (11.0.0 31193 - SDK 10.9 - 2016-03-20) [Support]
/Applications/Transmit/Transmit.app
[not loaded] com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.6 - 2015-10-12) [Support]
/Library/Extensions
[loaded] at.obdev.nke.LittleSnitch (3.6.1 nightly (4354) - SDK 10.8 - 2016-09-05) [Support]
[not loaded] com.kaspersky.kext.klif (3.4.1a26 - 2016-09-05) [Support]
[not loaded] com.kaspersky.nke (2.1.0 - 2016-09-05) [Support]
/System/Library/Extensions
[not loaded] com.dymo.usbprinterclassdriver.kext (1.1 - SDK 10.10 - 2016-09-05) [Support]
[not loaded] com.leapfrog.codeless.kext (2.0 - 2016-09-05) [Support]
[not loaded] com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10 - 2016-09-05) [Support]
[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.97 - 2016-09-05) [Support]
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.97 - 2016-09-05) [Support]
Startup Items: ⓘ
ProTec6: Path: /Library/StartupItems/ProTec6
Startup items are obsolete in OS X Yosemite
System Launch Agents: ⓘ
[not loaded] 5 Apple tasks
[loaded] 143 Apple tasks
[running] 64 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 49 Apple tasks
[loaded] 134 Apple tasks
[running] 80 Apple tasks
Launch Agents: ⓘ
[running] at.obdev.LittleSnitchUIAgent.plist (2016-02-17) [Support]
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-03-30) [Support]
[running] com.dymo.dls.webservice.plist (2016-01-28) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-24) [Support]
[running] com.rim.BBAlbumArtCacher.plist (2013-06-25) [Support]
[running] com.rim.BBLaunchAgent.plist (2013-06-25) [Support]
[not loaded] com.teamviewer.teamviewer.plist (2015-09-30) [Support]
[not loaded] com.teamviewer.teamviewer_desktop.plist (2015-09-30) [Support]
[loaded] org.macosforge.xquartz.startx.plist (2014-05-17) [Support]
Launch Daemons: ⓘ
[running] at.obdev.littlesnitchd.plist (2016-02-17) [Support]
[loaded] com.adobe.SwitchBoard.plist (2013-07-23) [Support]
[failed] com.adobe.fpsaud.plist (2016-01-29) [Support]
[loaded] com.bombich.ccc.plist (2014-05-28) [Support]
[not loaded] com.dymo.pnpd.plist (2016-01-28) [Support]
[loaded] com.google.keystone.daemon.plist (2016-09-05) [Support]
[loaded] com.hikvision.iVMS-4200.plist (2015-09-02) [Support]
[loaded] com.leapfrog.connect2.authdaemon.plist (2015-04-16) [Support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist (2015-07-28) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[running] com.rim.BBDaemon.plist (2013-06-25) [Support]
[loaded] com.teamviewer.Helper.plist (2015-09-30) [Support]
[not loaded] com.teamviewer.teamviewer_service.plist (2015-09-30) [Support]
[loaded] org.macosforge.xquartz.privileged_startx.plist (2014-05-17) [Support]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2013-07-23) [Support]
[running] com.leapfrog.connect2.lflauncher.plist (2015-04-16) [Support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist (2016-09-06)
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist (2016-09-06)
[not loaded] com.synology.CloudStation.plist (2014-01-07)
User Login Items: ⓘ
N4RA379GBW.com.busymac.busycal2.alarm SMLoginItem (/Applications/BusyCal.app/Contents/Library/LoginItems/N4RA379GBW.com.busymac.b usycal2.alarm.app)
Internet Plug-ins: ⓘ
WebVideoPlugin: 3.0.5.26 - SDK 10.8 (2015-09-02) [Support]
DYMO NPAPI Addin: 1.0 - SDK 10.10 (2016-01-28) [Support]
Default Browser: 600 - SDK 10.10 (2015-07-17)
DYMO Safari Addin: Unknown - SDK 10.10 (2016-01-28) [Support]
Unity Web Player: UnityPlayer version 5.3.2f1 - SDK 10.6 (2016-02-16) [Support]
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-03-30) [Support]
FlashPlayer-10.6: 20.0.0.306 - SDK 10.6 (2016-02-10) [Support]
Silverlight: 5.1.30317.0 - SDK 10.6 (2014-04-24) [Support]
QuickTime Plugin: 7.7.3 (2016-09-05)
Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-10) Outdated! Update
SharePointBrowserPlugin: 14.5.9 - SDK 10.6 (2015-12-22) [Support]
AdobePDFViewer: 10.1.1 (2013-07-23) [Support]
GarminGpsControl: 4.2.0.0 - SDK 10.8 (2014-03-31) [Support]
JavaAppletPlugin: 15.0.0 - SDK 10.10 (2014-01-22) Check version
Safari Extensions: ⓘ
ExifExt - phriedrich - http://phriedrich.de (2015-09-01)
Open in Internet Explorer - Parallels - http://www.parallels.com (2014-09-10)
3rd Party Preference Panes: ⓘ
Flash Player (2016-01-29) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
60% kernel_task
36% mds
12% mdworker(9)
3% WindowServer
3% fontd
Top Processes by Memory: ⓘ
1.07 GB kernel_task
492 MB softwareupdated
197 MB mds_stores
164 MB Finder
131 MB cfprefsd(2)
Virtual Memory Information: ⓘ
8.98 GB Free RAM
7.02 GB Used RAM (4.61 GB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Sep 6, 2016, 06:50:26 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-06-185026_ [redacted].crash
/System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Sep 6, 2016, 06:50:18 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-06-185018_ [redacted].crash
Sep 6, 2016, 06:50:10 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-06-185010_ [redacted].crash
Sep 6, 2016, 06:48:38 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-06-184838_ [redacted].crash
Sep 6, 2016, 06:48:30 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-06-184830_ [redacted].crash
Sep 6, 2016, 06:48:16 PM ~/Library/Logs/DiagnosticReports/Safari_2016-09-06-184816_[redacted].crash
com.apple.Safari - /Applications/Safari.app/Contents/MacOS/Safari
Sep 6, 2016, 06:39:00 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-06-183900_ [redacted].crash
Sep 6, 2016, 06:38:47 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-06-183847_ [redacted].crash
Sep 5, 2016, 02:00:18 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-05-140018_ [redacted].crash
Sep 5, 2016, 02:00:10 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-05-140010_ [redacted].crash
Sep 5, 2016, 01:59:57 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-05-135957_ [redacted].crash
Sep 5, 2016, 01:58:48 PM Self test - passed
Sep 5, 2016, 11:36:34 AM /Library/Logs/DiagnosticReports/WindowServer_2016-09-05-113634_[redacted].crash
/System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/WindowSe rver
Sep 5, 2016, 11:36:33 AM ~/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2016-09-05-113633_[redacted].crash
com.microsoft.error_reporting - /Library/Application Support/Microsoft/*/Microsoft Error Reporting.app/Contents/MacOS/Microsoft Error Reporting
Sep 5, 2016, 10:01:11 AM ~/Library/Logs/DiagnosticReports/Transmit_2016-09-05-100111_[redacted].crash
com.panic.Transmit - /Applications/Transmit.app/Contents/MacOS/Transmit
Sep 5, 2016, 09:08:20 AM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2016-09-05-090820_[redacted] .crash
/Library/Application Support/BlackBerry/RimAlbumArtDaemon
Sep 5, 2016, 09:08:08 AM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2016-09-05-090808_[redacted] .crash
Sep 5, 2016, 09:07:58 AM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2016-09-05-090758_[redacted] .crash
Sep 5, 2016, 09:07:49 AM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2016-09-05-090749_[redacted] .crash
Sep 5, 2016, 09:07:37 AM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2016-09-05-090737_[redacted] .crash
Sep 5, 2016, 09:07:27 AM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2016-09-05-090727_[redacted] .crash
Sep 5, 2016, 09:07:16 AM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2016-09-05-090716_[redacted] .crash
Sep 5, 2016, 09:07:06 AM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2016-09-05-090706_[redacted] .crash
Sep 5, 2016, 09:06:57 AM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2016-09-05-090657_[redacted] .crash
Sep 5, 2016, 09:06:46 AM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2016-09-05-090646_[redacted] .crash
Sep 5, 2016, 09:06:36 AM ~/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2016-09-05-090636_[redacted] .crash
Sep 5, 2016, 09:06:14 AM ~/Library/Logs/DiagnosticReports/BusyCal_2016-09-05-090614_[redacted].crash
com.busymac.busycal2 - /Applications/BusyCal.app/Contents/MacOS/BusyCal
Sep 5, 2016, 09:05:45 AM ~/Library/Logs/DiagnosticReports/Sonos_2016-09-05-090545_[redacted].crash
com.sonos.macController - /Applications/Sonos.app/Contents/MacOS/Sonos
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Sep 6, 2016 11:50 AMby John Galt,"CleanMyMac" remains installed. That's not surprising, since its uninstallation instructions do not work. Read below.
It is not reasonable to expect a Mac to operate normally after using CleanMyMac. Like many ill-conceived "cleaning" utilities, it is capable of corrupting a Mac to the point that erasing it completely is the only practicable means of recovery. CleanMyMac is not the only example; it is merely popular due to marketing strategies that are as effective as they are intrusive.
There is no practicable way to reverse the effects of having used CleanMyMac2 other than to reinstall all affected files from backups or their original sources. Its developer's uninstallation instructions are ineffective despite their recent claims to the contrary. Only MacPaw, its developer, can know the reason for that, but I can think of two possibilities: either they are purposefully leaving components behind for reasons known only to them, or they simply don't know what they're doing. Neither one of those possibilities is particularly comforting for the user.
Reinstalling OS X alone will have no effect on either removing CleanMyMac or reversing the damage it is capable of inflicting upon a system.
To recover from the effects of having used it to modify OS X, the additional software you require and the essential files you need, follow the applicable recovery procedure below:
- If you have a backup that you created prior to using CleanMyMac, now is the time to use it. For Time Machine, boot OS X Recovery, and at the Mac OS X Utilities screen, choose Restore from Time Machine Backup. Choose a date preceding the installation of CleanMyMac.
- If you do not have a backup that predates the use of CleanMyMac, create one now. To do that read Use Time Machine to back up or restore your Mac.
- The recovery procedure will require that you erase the Mac using OS X Recovery, and then create a new User Account whose contents will be empty. You will then be able to use Setup Assistant to migrate your essential documents including photos, music, work products and other essential files.
- To erase and install OS X read How to reinstall OS X on your Mac.
- Follow the instructions in that document under Erase your drive and install OS X.
- Then, follow the procedure in Move your content to a new Mac.
- When asked how you want to transfer your information, select Transfer from a Mac, Time Machine backup, or startup disk.
- Under Select the Information to Transfer, select only your previous User account and do not select "Applications", "Computer and Network Settings" or "Other files and folders". De-select those choices.
- Subsequent to using Setup Assistant, you will need to reinstall the essential software you may require, once again remembering to install software only from their original sources, and omitting all non-essential software.
- "Non-essential software" is a broad category that includes but is not limited to third party "cleaning", "maintenance", and "anti-virus" products.
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Sep 6, 2016 2:13 PMby John Galt,Since upgrade to Yosemite my iMac has a very 'glitchy' display... Pixels flashing all over the screen, strange pixels following the mouse etc..
When I boot into safe mode the issue is gone so I assume that it rules out a graphics card issue.
Given that your iMac's GPU appears to be functioning normally, the question for you to answer is what will cause its drivers to operate abnormally, or fail to load upon booting normally.
The obvious answer is the presence of ill-conceived "cleaning" and / or "anti-virus" apps, both of which have the demonstrated ability to irreversibly alter OS X's kernel. If you want to use such things, then your Mac is functioning as expected.
