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Helpful answers
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Sep 5, 2016 2:46 PM in response to bob doddridgeby Rysz,Start with these standard troubleshooting steps.
Reset: hold down the Home and Power buttons until you see the Apple logo (10-15 seconds).
Restore your iDevice: https://support.apple.com/en-us/HT204184
If your backup is to iTunes, make sure it's encrypted.