jayceevee
Level 1 (5 points)
Peripherals

Q: Trackpad causing Bluetooth connectivity problems

For quite some time I have been having problems with my Bluetooth keyboard, trackpad and with some apps after waking my iMac. The keyboard enters garbel when I type in my password. TextEdit and Pages occasionally will not respond when I type. In order to get things straightened up, I shut down the keyboard then restarted it. I spent a great deal of time trying to track down the cause without success until I powered down and unpaired the Trackpad. The problem disappeared until I re-paired the Trackpad with the iMac. The problem immediately returned. The problem is obviously in the Trackpad Bluetooth connection. Can anything be done about this, or should I just invest in a new wireless trackpad?

iMac, OS X El Capitan (10.11.2), Printer connected via USB port

Posted on Sep 5, 2016 2:36 PM

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jayceevee

Q: Trackpad causing Bluetooth connectivity problems

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  • by brenden dv,

    brenden dv brenden dv Sep 6, 2016 5:44 PM in response to jayceevee
    Community Specialists
    Sep 6, 2016 5:44 PM in response to jayceevee

    Hi, jayceevee!


    Thanks for using the Apple Support Communities. After reading your post, I understand that you have isolated a performance issue with your iMac to the use of your Magic Trackpad. The issue with the computer's response to your inputs on your Keyboard and Trackpad disappear after disconnecting the Trackpad, and reappear after you set it back up. I rely on my Mac every day and know it's important for your input devices to work without issue, so I would be happy to help!

     

    There could be a few things going on to cause the issue to occur, so I recommend trying the following. Go through the steps in order, testing after each step is completed.
     

    1. Make sure the Magic Trackpad has enough power. If you use an original Magic Trackpad, make sure it has fresh batteries. If it is a Magic Trackpad 2, make sure it is fully charged.
       
    2. Check for updates to your OS X software. You can get instructions on updating here: Update the software on your Mac
       
    3. Test the performance of your devices while booted in safe mode. More information about safe mode, and how to boot to it, can be found in this article: Try safe mode if your Mac doesn‘t finish starting up

      Even though the title of the article isn't specific for your exact situation, safe mode is still a good thing to try. It runs a scan of your system during boot, and disables certain software and processes that could potentially cause a conflict.
       
    4. Test the performance of your devices while in another user. The following article will explain why testing in another user can be helpful, as well as walk you through setting up a new user account to test in: How to test an issue in another user account on your Mac
       
    5. See if the issues persist while using another bluetooth connected mouse or trackpad.

     

    Have a great day!