bigrig009

Q: Phishing: Your upcoming Genius Bar reservation

This is a scam right?

None of the details are correct in the email. Not my phone listed. But is definitely my name and my email address in the email. Called the store in Green Hills (no where near where I live), they don't have record of any of this.

Screen Shot 2016-09-05 at 4.07.17 PM.png

Posted on Sep 5, 2016 4:09 PM

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Q: Phishing: Your upcoming Genius Bar reservation

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  • by Michael Black,

    Michael Black Michael Black Sep 5, 2016 4:17 PM in response to bigrig009
    Level 7 (23,925 points)
    Sep 5, 2016 4:17 PM in response to bigrig009

    Did you even make a Genius Bar appointment?  They're not going to just make one for you out of the blue, so yes, it is a scam.  You should forward it to Apple in a spam report so they can have a record of it - http://www.apple.com/legal/more-resources/phishing/

  • by bigrig009,

    bigrig009 bigrig009 Sep 5, 2016 5:17 PM in response to Michael Black
    Level 1 (4 points)
    iPhone
    Sep 5, 2016 5:17 PM in response to Michael Black

    Dunno why I asked it as a question. It's not legit (is: phishing, stolen credit card, or something else). Definitely not my doing and not the correct details about my phone. Just sending it in to the forum here - in case anyone else is searching for the same thing in the future. Here are the details from one of the emails:

     

    Thank you for visiting the Apple Store. Below is a copy of your service record.

    Apple Store Green Hills
    03-Sep-16615-514-2430

    Genius Bar Work Authorization

    Repair No: ******

     

     

    Customer Information

    Product Information

    [REMOVED MY NAME HERE]Warranty Status: Out of warranty(OW)
    USAModel: IPHONE 6 PLUS
    Date of Purchase: 18-Aug-16
    Serial No: FK******5QP

     

     

    Problem Description/Diagnosis

    Issue: Customer presented device with multiple cracks on display. Blank black display power on
    Steps to Reproduce: Observed device at bar
    Cosmetic Condition: Display has multiple cracks enclosure has no marks
    Proposed Resolution: We will attempt display replacement at $129 plus tax device is backed up
    Alternate Pickup: 3:30
    Contact AppleSupport Case: *****

     

    Employee ******

    Repair Estimate

    Item NumberDescriptionPriceAmount DueCustomer KBB
    661-00161Display Assembly, Gold, iPhone 6 Plus$ 129.00$ 129.00
    Total (Tax not included)$ 129.00$ 129.00

     


     

     

    By signing below, I agree that:

     

    • the Repair Terms and Conditions on the reverse side of this page will apply to the service of the product identified above;

     

    Appleis not responsible for any loss, corruption, or breach of the data on my product during service; and

     

    • as loss of data may occur as a result of the service, it is my responsibility to make a backup copy of my data before bringing my product to Applefor service

     

    • goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods

     

    Repair Terms and Conditions and be found at http://www.apple.com/legal/sales-support/terms/repair/retailservice.html.

     

     

    <Personal Information Edited by Host>

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Sep 6, 2016 1:55 PM in response to bigrig009
    Level 5 (7,448 points)
    Notebooks
    Sep 6, 2016 1:55 PM in response to bigrig009

    IMO, this is a legit email meant to be sent to someone else that got "confused" during a computerized process of email 'auto-creation' (like an auto-reply to a webpage form submission one might get)