aab118
Level 1 (4 points)
iPhone

Q: Problems with text messaging

I recently got an iPhone 6s last week and it has been working just fine but for some reason one of my friends(who is an android user) is not receiving my texts.  They have sent things to me and I can see them and when I reply they are unable to see or receive my texts. I tried restarting my phone and I have turned on my sms messaging as well.  I used to have an iPhone 5c that sent messages to them just fine but now it isn't working when i got this new phone. Any ideas of what I could do?

iPhone 6s, iOS 9.3.2

Posted on Sep 5, 2016 6:14 PM

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aab118

Q: Problems with text messaging

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  • by Alwayswantingtohelp1,

    Alwayswantingtohelp1 Alwayswantingtohelp1 Sep 6, 2016 4:03 PM in response to aab118
    Community Specialists
    Sep 6, 2016 4:03 PM in response to aab118

    Hello aab118,


    Thank you for using Apple Support Communities. 


    I understand from your post that one of your contacts is not receiving your messages. I know how important it is for all your contacts to receive your messages. When you send the message to this contact, does it show up as blue or green? The reason I ask, is that blue messages are iMessages which can only be sent and received by iPhone users. A green message is a text message (SMS) that is sent via your cellular provider.

    If the message is green and you are not receiving any errors on your end, then you may want to check with your cellular provider or have your contact check with their cellular provider. The following article has more information about messages: 

    Use Messages with your iPhone, iPad, or iPod touch

    Best Regards