HT204095: If iTunes doesn't recognize your iPhone, iPad, or iPod
Learn about If iTunes doesn't recognize your iPhone, iPad, or iPod
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Helpful answers
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Sep 5, 2016 7:51 PM in response to angelwngxoxby Carolyn Samit,Make sure iTunes is up to date on your PC.
Windows
- Open iTunes.
- From the menu bar at the top of the iTunes window, choose Help > Check for Updates. Learn what to do if you can’t see the menu bar.
- Follow the prompts to install the latest version.
Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB - Apple Support