Peter Gibb
Level 1 (9 points)
Apple TV

Q: Apple TV not connecting to computer

My Apple TV is not connecting to my computer.

 

The wifi is good, I have restored the Apple TV, and started 'Home Sharing' on both Apple TV and computer using the same Apple ID and password.  I have quit iTunes and relaunched it and stopped and restarted Home Sharing again on iTunes.

 

Any more ideas please?  Thanks in advance.

iMac, OS X El Capitan (10.11)

Posted on Sep 6, 2016 4:58 AM

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Peter Gibb

Q: Apple TV not connecting to computer

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  • Helpful answers

  • by Ella Fitzgerald,

    Ella Fitzgerald Ella Fitzgerald Sep 6, 2016 5:01 AM in response to Peter Gibb
    Level 4 (1,417 points)
    iPhone
    Sep 6, 2016 5:01 AM in response to Peter Gibb

    This may help you Set up your Apple TV (4th generation) - Apple Support

  • by Peter Gibb,

    Peter Gibb Peter Gibb Sep 6, 2016 5:05 AM in response to Ella Fitzgerald
    Level 1 (9 points)
    Apple TV
    Sep 6, 2016 5:05 AM in response to Ella Fitzgerald

    Thanks Ella,

     

    My Apple TV is older and not sure if it is 2nd or even 1st generation.  How can I tell which one it is please?

  • by Rudegar,

    Rudegar Rudegar Sep 6, 2016 7:54 AM in response to Peter Gibb
    Level 7 (28,299 points)
    Wireless
    Sep 6, 2016 7:54 AM in response to Peter Gibb

    the 1st is big and made of aluminium and has a internal hard disk

  • by Peter Gibb,

    Peter Gibb Peter Gibb Sep 6, 2016 7:58 AM in response to Rudegar
    Level 1 (9 points)
    Apple TV
    Sep 6, 2016 7:58 AM in response to Rudegar

    Thanks, mine must be 2nd generation then; it looks similar to the current Apple TV.  Small discrete black box.

    Should it connect to my desktop?  It connects to my iCloud account.

  • by Phil0124,

    Phil0124 Phil0124 Sep 6, 2016 8:11 AM in response to Peter Gibb
    Level 7 (26,674 points)
    iPhone
    Sep 6, 2016 8:11 AM in response to Peter Gibb

    If home sharing is turned on on Both the computer and Apple TV, and iTunes is running on the computer, you iTunes library should be accessible via the Computers app on the Apple Tv.

     

    appletvcomputers.jpg

     

    Does it not appear there?

     

    Do you get a message?

     

    How is your network setup?

     

    How is the computer connected?

     

    How is the Apple Tv connected?

  • by Peter Gibb,

    Peter Gibb Peter Gibb Sep 6, 2016 9:14 AM in response to Phil0124
    Level 1 (9 points)
    Apple TV
    Sep 6, 2016 9:14 AM in response to Phil0124

    Hi Phil,

     

    Thanks for the response.

     

    I get the screen as above, but when I select 'Computers' the message i get is 'To access your iTunes library on your computer, turn on Home Sharing in iTunes using 'my Apple ID'.

    I have turned Home Sharing on both on the computer and on the Apple TV, more than once.  I have also restored the Apple TV and then started Home Sharing.

     

    My network is WiFi and shows as being a good signal.

     

    Computer is connected using WiFi; the AppleTv is on WiFi.  They are in different rooms.   The Apple TV worked OK, but now doesn't.  I have upgraded to OS 10.11.6 since I last successfully used Apple TV.

     

    Thanks

  • by turingtest2,

    turingtest2 turingtest2 Sep 6, 2016 1:40 PM in response to Peter Gibb
    Level 10 (84,809 points)
    iTunes
    Sep 6, 2016 1:40 PM in response to Peter Gibb

    Is your Wi-Fi network employing wireless isolation? This allows multiple devices to connect directly to the internet, but prevents them talking to each other. Manually assigning IP addresses instead of using DHCP can also prevent communication between devices. Use reservations in the router instead.

     

    tt2

  • by Peter Gibb,

    Peter Gibb Peter Gibb Sep 6, 2016 2:35 PM in response to turingtest2
    Level 1 (9 points)
    Apple TV
    Sep 6, 2016 2:35 PM in response to turingtest2

    Thanks; I really don't know,  It is a standard home wifi network (UK) and I have not had this problem before on this network.

  • by Phil0124,

    Phil0124 Phil0124 Sep 6, 2016 3:55 PM in response to Peter Gibb
    Level 7 (26,674 points)
    iPhone
    Sep 6, 2016 3:55 PM in response to Peter Gibb

    Sounds like something on your router may have changed. Maybe blocking the Bonjour service or something similar.

     

    Try restarting your router. some have a power switch, other's will require you unplug it.

     

    If it still won't work, some settings may have been updated by your ISP and may be preventing home sharing from working.  

     

    You would need to access your router's configuration page to check or contact your ISP.