Q: redeem,e-mail,ITunes,gift

You can redeem the gift card directly on your iOS device.  See one of the links at the bottom of this article:

Redeem iTunes or Apple Music Gift Cards and content codes - Apple Support

BTW, what version of iTunes/Windows are you using?

Right-click the redeem button, copy the URL, paste it into Notepad or the address bar of a browser so you can see the whole thing, and make a copy of the redemption code for your gift. The code is in the URL between ?code= and &.

For example:

https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/com.apple.jingle.app.fi nance.DirectAction/freeProductCodeWizard

?code=12345678ABCDEFGH&mt=1

You can then follow the instructions in Redeem iTunes or Apple Music Gift Cards and content codes - Apple Support and paste in the copied code at the appropriate moment.

tt2

You're welcome.

Changing your default browser is another approach that sometimes works. Ideally there would be a support document referenced in the email for when the redeem now link doesn't open correctly in iTunes.

You can always let them know via iTunes Feedback.

tt2